Thanks for reaching out.
If your page does not display the expected content, there are a few steps you can take to debug content delivery.
- Check your activity or campaign code carefully. A typo or other error could cause the expected content not to display.
- Use mboxTrace or mboxDebug to troubleshoot the mbox.
mboxDebug is especially useful when you are setting up Target on your page to make sure the mbox is firing and the cookie is being set. However, it does not go into the kind of detail that is useful when debugging content delivery. If your activity does not appear on your page or undesired content appears, use mboxTrace to examine and debug the page in detail.
Please see this doc for more:
Thank you for your reply. Despite all I have checked my code and used the MboxDebugger but I can not find the problem yet.
We think that the problem source could be the Adobe Target implementation. Therefore, I copy down below the code that we have added to our site. Previously, we have set up the Configuration and Framework of my site in the Cloud Services and, after downloading both VisitorAPI.js and AppMeasurement.js and modifying them, we added the following code in the page:
- The head section:
- The body section (start):
<cq:include path="clientcontext" resourceType="cq/personalization/components/clientcontext"/>
- The body section (end):
<cq:include path="cloudservices" resourceType="cq/cloudserviceconfigs/components/servicecomponents"/>
The Mbox Debugger shows the following results for the different Internet browsers:
- Internet Explorer 11
- Google Chrome and Mozilla Firefox:
You may be facing issues with Chrome due to a known issue. The Chrome version 48 update introduced an issue that causes the Visual Experience Composer to function incorrectly in Chrome. Google is working on a solution. For information, refer to https://code.google.com/p/chromium/issues/detail?id=582603. To work around this issue:
- Use Firefox or Internet Explorer.
- Enable the Enhanced Experience Composer, which can be configured from within the Setup > Preferences tab.