I am creating a series of context sensitive WebHelp files. Up
to now I have had no problem with the API calls. The help files
were recently added to a new secure internet environment and do not
appear to be finding the js files and display as a blank white
screen. I looked at the file directory and noted that we do not
have RoboHelp_CSH.js in the directory but do have a
help_file_name_csh.htm. Does this htm file do the job the
RoboHelp_CSH.js file did in earlier versions?
For now I just need to know whether we should deploy the
RoboHelp_CSH.js file or not.
The issue was raised because of the problem in the new secure
The same files accesssed using an encryption token on an
Intranet work fine and open the context sensitive topic files. The
new environment is a government environment using an epass
encryption functionality. The developers think the help file is
losing the relative path to the js files due to a new imposed
structure to the application and supporting directories.