1 Reply Latest reply on Oct 15, 2015 7:29 PM by Avik Banerjee

    New Target Standard users cannot see activities, incorrect access rights

    markr61042117

      We have invited 15 global users to the Marketing Cloud and provisioned them with access to Adobe Target Standard. Several have accepted the invitation, created a login, and successfully logged in to Target Standard. Once they successfully logged in, we upgraded their access rights in Standard (under Setup / Users) from Observer (the default) to Approver. Unfortunately, none of these users (who are located in Korea and Singapore) can see any activities listed under Activities when they log into Target Standard. Also, the Create Activity button is grayed out even though they have Approver rights. Any assistance re: what may be causing this issue would be greatly appreciated!

      • 0. Re: New Target Standard users cannot see activities, incorrect access rights
        Avik Banerjee

        Hi Mark,

        User roles in Adobe Target Standard are well defined in this article: http://microsite.omniture.com/t2/help/en_US/target/gs/index.html#User_Roles. In case if you still difficulties for the users in Korea and Singapore, please reach out to your Admin users to have access rights changed.

        Please let me know if this works.

         

        Thanks,
        Avik