Adobe Experience Manager Forms capabilities extend engaging web and mobile experiences to enterprise forms and documents, allowing organizations to complete complex digital interactions while improving user experiences, increasing efficiency and responsiveness, and extending business reach. Using Adobe Experience Manager Forms, governments, financial services, and other large or regulated organizations can enroll clients in programs and services, capture information from employees and partners, integrate captured data with existing systems and business rules, and communicate information with personalized, secure digital documents.
From online banking to government programs, digital self-service is growing in popularity. Citizens and clients demand time-efficient and convenient service options, while organizations seek to increase reach and reduce cost of delivery. But for digital self-service to be successful, organizations must deliver streamlined and intuitive experiences for both web and mobile users – from finding the right form and filling it out on any device, to keeping users informed during application processing and responding with timely and accurate information. With smartphone data usage becoming an increasing part of Internet traffic – and the primary source of Internet access for many – intuitive digital experiences must extend to include these devices.
Adobe Experience Manager forms combines form and document authoring, management, and publishing with workflow and correspondence capabilities, enabling business users to create excellent user experiences through the entire interaction lifecycle, from find and fill to process and respond. Business users can author forms by leveraging existing assets, and then quickly publish to web or mobile channels via a customizable forms portal, ensuring customers can find and access the forms they need. Customers on desktops, tablets, or smartphones can take advantage of forms tailored to their device that help them fill out forms. Organizations can integrate the data captured in form submissions with existing systems and data and regularly communicate with users, speeding outcomes and further improving the user experience.