18 Replies Latest reply on Jun 6, 2017 5:35 PM by John Waller

    Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files

    ninjapimp Level 1

      I just upgraded to Adobe Photoshop Lightroom CC v6.10.1 (may 2017) and notice lightroom displays an error on files that were shot with a Sony Cyber-shot RX100 V, Sony RX100m5.

       

      anyone else notice this problem?

      how i import is I copy files from my camera directly into a spcific folder, than in lightroom i tell it to sync that folder. it can display the picture of the file but wont let me edit it. strange.

       

      any ideas how to fix this, anyone else seen this issue?

        • 1. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
          ninjapimp Level 1

          upon further inspection it also breaks sony A7RII files also, displays but wont allow edit. those happen to be my main cameras i use. well i guess i'm rolling to previous build of LR as this one is buggy.

          • 2. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
            John Waller Adobe Community Professional & MVP

            What's the error? Can you post a screenshot?

            • 3. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
              ninjapimp Level 1

              LR error.jpg

               

              it will display the files in full size but when i enter develop module wont allow editing them, its like LR won't support sony files any more, previous build was no issue but with this latest build of LR it seems to have broken ARW compatability.

              i've reset my preferences hoping it would help but no luck.

              • 4. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                cppasm Level 3

                Please post RAW samples.

                RAW files from this review Sony A7R II Sample Images | PhotographyBLOG can be edited in Develop in LR 2015.10.1 just fine.

                • 5. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                  ninjapimp Level 1

                  Dropbox - 20170526-0391.ARW

                   

                  i put one of the files.

                  whats odd after updating to latest LR version it has broken all files. nothing can edited in develop mode, i cant edit the sony a7r, a7r2 or the rx100m5 files

                   

                  prior to updating i could edit everything but after update i can see a thumbnail but unable to edit images, very strange

                  i have tried re-installing but exact same error

                  i tried rolling back to revious backup of catalog but same thing happens.

                   

                  i have uninstalled and installed a previous older version of LR and all is fine.

                   

                  i might just have to stay on this version until they fix this nasty bug.

                  the big reason i wanted to update is because there is a bad bug where the side panels go black, everything but the main image, this bug i think started about after 6.0 came out and has gotten worse. i was told this was fixed in this build.

                   

                  i wish adobe would get their act together and fix all these bugs and stop introducing new ones.

                  • 6. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                    ninjapimp Level 1

                    when i first bought my sony rx100m5 it was not supported by LR

                    so i used an app to convert the sony raw files.

                    so i can convert my files and they open fine in LR.

                    but latest build breaks all sony raw files so i've had to go back to a previous build for now. i'll jsut wait till adobe fixes this bug.

                    • 7. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                      johnrellis Most Valuable Participant

                      I have the same camera and my LR CC 2015.10.1 reads the raw .arw files without issue.  I was able to import and edit your sample file without issue:

                       

                      So there's something specific to you installation. 

                       

                      Please do Help > System Info and copy and paste the results here.

                      • 8. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                        John Waller Adobe Community Professional & MVP

                        Same here. Imported and edited the sample .ARW file with no issues.

                         

                        • 10. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                          ninjapimp Level 1

                          Lightroom version:  CC 2015 [1014445]

                          License: Creative Cloud

                          Operating system: Mac OS 10

                          Version: 10.12 [5]

                          Application architecture: x64

                          Logical processor count: 8

                          Processor speed: 3.5 GHz

                          Built-in memory: 32,768.0 MB

                          Real memory available to Lightroom: 32,768.0 MB

                          Real memory used by Lightroom: 762.5 MB (2.3%)

                          Virtual memory used by Lightroom: 1,723.6 MB

                          Memory cache size: 87.2 MB

                          Maximum thread count used by Camera Raw: 4

                          Camera Raw SIMD optimization: SSE2,AVX,AVX2

                          Displays: 1) 2560x1440, 2) 1920x1080

                           

                           

                          Graphics Processor Info:

                          NVIDIA GeForce GTX 780M OpenGL Engine

                           

                           

                          Check OpenGL support: Passed

                          Vendor: NVIDIA Corporation

                          Version: 4.1 NVIDIA-10.17.5 355.10.05.45f01

                          Renderer: NVIDIA GeForce GTX 780M OpenGL Engine

                          LanguageVersion: 4.10

                           

                           

                           

                           

                          Application folder: /Applications/Adobe Lightroom

                          Library Path: /Volumes/Lacie/lightroom 6.4/lightroom 6.4.lrcat

                          Settings Folder: /Users/johnchandler/Library/Application Support/Adobe/Lightroom

                           

                           

                          Installed Plugins:

                          1) Aperture/iPhoto Importer Plug-in

                          2) Aurora HDR 2017

                          3) Behance

                          4) Canon Tether Plugin

                          5) Export to Autopano Giga 4.2

                          6) Export to Photomatix Pro

                          7) Facebook

                          8) Flickr

                          9) HDR Efex Pro 2

                          10) Leica Tether Plugin

                          11) LensTagger Exif Tool

                          12) LRHaze

                          13) LRT Export 4

                          14) Luminar

                          15) Nikon Tether Plugin

                          16) ON1 Effects 10

                          17) ON1 Enhance 10

                          18) ON1 Photo 10

                          19) ON1 Portrait 10

                          20) ON1 Resize 10

                           

                           

                          Config.lua flags: None

                           

                           

                          AudioDeviceIOBlockSize: 512

                          AudioDeviceName: Built-in Output

                          AudioDeviceNumberOfChannels: 2

                          AudioDeviceSampleRate: 48000

                          Build: Uninitialized

                          CoreImage: true

                          GL_ACCUM_ALPHA_BITS: 0

                          GL_ACCUM_BLUE_BITS: 0

                          GL_ACCUM_GREEN_BITS: 0

                          GL_ACCUM_RED_BITS: 0

                          GL_ALPHA_BITS: 8

                          GL_BLUE_BITS: 8

                          GL_DEPTH_BITS: 24

                          GL_GREEN_BITS: 8

                          GL_MAX_3D_TEXTURE_SIZE: 2048

                          GL_MAX_TEXTURE_SIZE: 16384

                          GL_MAX_TEXTURE_UNITS: 8

                          GL_MAX_VIEWPORT_DIMS: 16384,16384

                          GL_RED_BITS: 8

                          GL_RENDERER: NVIDIA GeForce GTX 780M OpenGL Engine

                          GL_SHADING_LANGUAGE_VERSION: 1.20

                          GL_STENCIL_BITS: 8

                          GL_VENDOR: NVIDIA Corporation

                          GL_VERSION: 2.1 NVIDIA-10.17.5 355.10.05.45f01

                          GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                          • 11. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                            ninjapimp Level 1

                            so lets assume the bug is isolated to my system install.

                            is there a way to purge LR 100% but keeping my settings? meaning i dont want to loose images that are starred, or my develop modules and export settings.

                             

                            my thinking is updating on top of itself has broken LR, installing a previous version or something like it that has caused issues?

                            • 12. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                              John Waller Adobe Community Professional & MVP

                              ninjapimp  wrote

                               

                              Lightroom version:  CC 2015 [1014445]

                              Your original post says you updated to .10.1.

                               

                              However, your Lightroom is still showing CC 2015 ( = CC 2015.0). So your update attempts have not worked. There may be something blocking your update mechanism.

                               

                              You need to update to CC 2015.10.1.

                               

                              Mine shows:

                              Try Available updates not listed for Adobe Creative Cloud applications

                              • 13. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                                ninjapimp Level 1

                                bizarre, i use creative cloud to download and install it.

                                the install has no errors and seems to install just fine.

                                is it possible that is because i went back a version?

                                the latest breaks all ARW files but if i go back a previous build only the sony rx100m5 breaks

                                and if i go back yet one more build than that restores rx100m5 compatibilty

                                 

                                i also went here:

                                Download Photoshop Lightroom

                                 

                                downloaded latest build, so thats how i know i installed lastest one, why it does not say in the info that is bizarre.

                                but i assure you i'm installing latest build with no errors.

                                 

                                so what else can i do to fix this problem?

                                • 14. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                                  ninjapimp Level 1

                                  i tried downloading just the update which is about 200mb, but when i launch it i get this error

                                  adobe error.jpg

                                   

                                  butif i download the full installer, that seems to install with no problem. so i think i figured part of it, the 700mb installer does not update to latest version or in other words the installer does not have the latest build in it.

                                  so instead i must apply the update but i can't figure out why the update wont install, just refuses.

                                   

                                  Creative Cloud download and install errors

                                   

                                  i tried go here but there are no adobe logs to look at, so i can't even troubleshoot why the update fails. ugh, not obvious

                                  • 15. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                                    John Waller Adobe Community Professional & MVP

                                    Time for some long shots...

                                     

                                    Try deleting

                                     

                                    <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

                                     

                                    adobe application manager fails to update

                                    Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

                                    • 16. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                                      ninjapimp Level 1

                                      thank you so much john waller.

                                      this fixed everything, it allowed the update to patch and removed the bug. i'm back up and running.

                                      • 17. Re: Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files
                                        John Waller Adobe Community Professional & MVP

                                        You're welcome. Glad it worked for you.