5 Replies Latest reply on Apr 28, 2017 7:57 AM by chrisw78940856

    Audience Setup: ERROR Failed to fetch mbox parameters from server

    chrisw78940856 Level 1

      Hi,

      We've recently moved to creating campaigns in the Target Standard UI, where previously we have been doing everything via Target Classic.

      I've come across an issue where I'm unable to create a new Audience in Standard based on an mbox parameter. The mbox appears in the 'Search mbox' field, but when I click the drop down for 'Search parameter', I see the following error message: https://www.screencast.com/t/jl8vGk1jnCKK

      I know that the mbox has multiple parameters assigned, and I can access them in Classic. 

      Has anyone come across this before? What is the solution?

      Thanks,

      Chris