LR6 Stalled During Back Up and Now Won't Open

[bg36607377]

I have LR6 and was viewing photos in the Grid View.  If I tried looking at just one I noticed it hung (little gear like image appearing in middle of screen) on displaying it.  When I clicked over to Develop, it properly showed the photo.  I only wanted to look for a photo - so did nothing more.  But I did try this on several photos and they all behaved the same way.  When I closed, it asked if I wanted to backup and I said yes.  After approx 18 hours with the small window saying it was backing up, I tried cancelling the backup and that too stalled.  So, I forced LR to quit.  Now when I try opening it, it bounces on my dock for a while and then sits.  Option when I right click is Force Quit.  Mac El Capitan 10.11.6.  I've had LR since around Oct of last year. 

Please help.

[Mohit Goyal]

Hi bg,

You may try few steps to fix this issue.

1. Reset Lightroom preferences back to default, refer: Preference file and other file locations | Lightroom CC and 6

2. Check if there's any .lock file saved to the same location of your Lightroom catalog, If yes then rename the file to .lock.old

Regards,

Mohit

[bg36607377]

Thank you kindly for your speedy response.

I tried #1 and the Reset Preferences window never appear.  LR icon just bounced up and down in dock and I had to Force Quit.

I tried number #2 and found "Lightroom Catalog.lrcat.lock", I changed to "Lightroom Catalog.lrcat.lock.old".  Tried opening LR and again, the icon just bounced in the dock with me having to Force Quit.

Other suggestions?

[bg36607377]

Meant to include this, showing the files I had out there (if it helps any) :

[Mohit Goyal · Accepted solution]

Please uninstall Lightroom, restart your machine and reinstall it.

Download link for Lightroom 6: http://trials3.adobe.com/AdobeProducts/LTRM/6/osx10/Lightroom_6_LS11.dmg?PID=2159997

For Updates: Download Photoshop Lightroom

Regards,

Mohit