4 Replies Latest reply on Aug 13, 2017 11:15 PM by Beverley Gray

    Cannot activate my plan

    woodeokl12703107

      Hi,

       

      I've just renewed my monthly subscription(199.99$/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.
      I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.

      I have tried logging in and out and using a different browser but no luck.