7 Replies Latest reply on Jul 9, 2018 4:53 PM by bdillustration

    Ps CC on MobilStudio Pro - Brush cursor gone

    travisd12178187

      I recently received a Wacom MobileStudio Pro for work. When working in Photoshop (using the pro pen), the outline cursor (as well as crosshair) for my brush does not appear at all. No, caps lock is not on. It doesn't even show the crosshair like it would when caps lock is on. I've tried changing the cursor types in preferences, but nothing has resolved the issue. Here's the weirdest part; the cursor appears when I connected a Bluetooth mouse and tried painting with that.

       

      Update: Actually none of the cursors appear.

       

      Any ideas??

      Thanks in advance

        • 1. Re: Ps CC on MobilStudio Pro - Brush cursor gone
          JJMack Most Valuable Participant

          Make sure you have the latest Nvidia device driver for the graphics in your mobile studio,   Does turning off GPU Support in Photoshop preferences  performance show the cursor? Which Wacom model do you have?

          • 2. Re: Ps CC on MobilStudio Pro - Brush cursor gone
            Nexahs1138 Level 4

            If it's none of those things have you tried adjusting the size of your brush? I've done that before where my brush was really big and wondered where the crosshair was.

            • 3. Re: Ps CC on MobilStudio Pro - Brush cursor gone
              JJMack Most Valuable Participant

              Which one

              Wacom MobileStudio Pro 13

              i5 64GB

              • Intel® CoreTM i5
              • 64GB SSD
              • 4GB DDR3
              • Intel® IrisTM Graphics 550

              Made for sketching and illustration, graphic design and image editing.

              Wacom MobileStudio Pro 13

              i5 128GB

              • Intel® CoreTM i5
              • 128GB SSD
              • 8GB DDR3
              • Intel® IrisTM Graphics 550

              Made for sketching and illustration, graphic design and image editing.

               

              Wacom MobileStudio Pro 16

              i5 256GB

              • Intel® CoreTM i5
              • 256GB SSD
              • 8GB DDR3
              • NVIDIA® Quadro® M600M graphics with 2GB GDDR5 VRAM

              A larger space for drawing, detailed concept art, 3D sculpting and painting, 3D CAD, motion graphics and advanced image editing and retouching.

              Wacom MobileStudio Pro 13

              i7 256GB

              • Intel® CoreTM i7
              • 256GB SSD
              • 8GB DDR3
              • Intel® IrisTM Graphics 550

              A great choice for drawing, image editing and retouching, detailed concept art, graphic design and 2D animation.

               

              Wacom MobileStudio Pro 13

              i7 512GB

              • Intel® CoreTM i7
              • 512GB SSD
              • 16GB DDR3
              • Intel® IrisTM Graphics 550
              • Intel® RealSenseTM 3D camera and scanning software

              Built for drawing, detailed concept art, 3D sculpting and painting, motion graphics and advanced image editing and retouching.

               

              Wacom MobileStudio Pro 16

              i7 512GB

              • Intel® CoreTM i7
              • 512GB SSD
              • 16GB DDR3
              • NVIDIA® Quadro® M1000M graphics with 4GB GDDR5 VRAM
              • Intel® RealSenseTM 3D camera and scanning software

              Maximum power for drawing, detailed concept art, 3D sculpting and painting, 3D CAD, motion graphics and advanced image editing and retouching.

              • 4. Re: Ps CC on MobilStudio Pro - Brush cursor gone
                travisd12178187 Level 1

                It's the i7 512SSD 16GB version; the last one listed there. Tried turning off GPU support, and all drivers are up to date; No fix yet. It still doesn't show any cursors while using the Pro pen, but does while using any mouse whether Bluetooth or USB

                • 5. Re: Ps CC on MobilStudio Pro - Brush cursor gone
                  JJMack Most Valuable Participant

                  The May 9 2017 driver? Its the same driver I installed for my Quadro 4000 its and old Adapter however when I use my Wacom Intuos pro pen and Photoshop CC 2017 the brush cursor shows on my display

                  QUADRO DESKTOP/QUADRO NOTEBOOK DRIVER RELEASE 375

                   

                  Version:R375 U7 (377.35)  WHQL
                  Release Date:2017.5.9
                  Operating System:Windows 10 64-bit
                  Language:English (US)
                  File Size:264.69 MB
                  download

                   

                   

                  RELEASE HIGHLIGHTS

                   

                  SUPPORTED PRODUCTS

                  ADDITIONAL INFORMATION

                  Quadro Series:

                  Quadro GP100, Quadro P6000, Quadro P5000, Quadro P4000, Quadro P2000, Quadro P1000, Quadro P600, Quadro P400, Quadro M6000 24GB, Quadro M6000, Quadro M5000, Quadro M4000, Quadro M2000, Quadro K6000, Quadro K5200, Quadro K5000, Quadro K4000, Quadro K4200, Quadro K2200, Quadro K2000, Quadro K2000D, Quadro K1200, Quadro K620, Quadro K600, Quadro K420, Quadro 6000, Quadro 5000, Quadro 4000, Quadro 2000, Quadro 2000D, Quadro 600, Quadro 410

                  Quadro Series (Notebooks):

                  Quadro M2200, Quadro M1200, Quadro M620, Quadro M5500, Quadro M5000M, Quadro M4000M, Quadro M3000M, Quadro M2000M, Quadro M1000M, Quadro M600M, Quadro M500M, Quadro K5100M, Quadro K5000M, Quadro K4100M, Quadro K4000M, Quadro K3100M, Quadro K2200M, Quadro K2100M, Quadro K3000M, Quadro K2000M, Quadro K1100M, Quadro K1000M, Quadro K620M, Quadro K610M, Quadro K510M, Quadro K500M, Quadro 5010M, Quadro 5000M, Quadro 4000M, Quadro 3000M, Quadro 2000M

                  • 6. Re: Ps CC on MobilStudio Pro - Brush cursor gone
                    bdillustration

                    was there any fix to this?  i am having the same issue.  the brush cursor is gone when using the wacom pen.

                    • 7. Re: Ps CC on MobilStudio Pro - Brush cursor gone
                      bdillustration Level 1

                      did you find any fix to this?