3 Replies Latest reply on May 31, 2017 12:33 PM by JJMack

    Sharon Fitch

    msdsharon

      I am trying to install an update to CS6 Extended, both on my desktop and my laptop.  The update fails and I get the error code U44M1P7.  I got to the instructions on-line on how to fix this error code.  The instructions have me go through about 7 layers of directories until I get to the place where the instructions tell me to rename the file 1.0 to 1.0.old.  Did this and the update still fails completely.

       

      Now what do I do?

       

      Sharon Fitch

        • 1. Re: Sharon Fitch
          JJMack Most Valuable Participant

          Sharon which CSs6 Version Perpetual Mac version 13.0.6,  Perpetual Windows version version 13.0.1.3 or Subscription version 13.1.2.   Can you post your current CS6 menu Help>System Info.  Mine looks like this.   I believe normally when you get that error you nee to install CS6 installation on top of the currnt CS6 that fails to Update the  use CS6 meny Help>Updates and it should then work. The installer can be downloaded here ]Download Adobe Creative Suite 6 applications

           

          Updates don't install | Update failure or U44M errors in Adobe Photoshop CS6

           

          Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

          Operating System: Windows 8 64-bit (actuall using Windows 10 but CS6 doe not report that correctly....)

          Version: 6.2

          System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

          Physical processor count: 12

          Logical processor count: 24

          Processor speed: 1995 MHz

          Built-in memory: 40886 MB

          Free memory: 35080 MB

          Memory available to Photoshop: 37093 MB

          Memory used by Photoshop: 85 %

          Image tile size: 1028K

          Image cache levels: 6

          OpenGL Drawing: Enabled.

          OpenGL Drawing Mode: Normal

          OpenGL Allow Normal Mode: True.

          OpenGL Allow Advanced Mode: False.

          OpenGL Allow Old GPUs: Not Detected.

          OpenCL Version: 1.2 CUDA 8.0.0

          OpenGL Version: 2.1

          Video Rect Texture Size: 16384

          OpenGL Memory: 2048 MB

          Video Card Vendor: NVIDIA Corporation

          Video Card Renderer: Quadro 4000/PCIe/SSE2

          Display: 2

          Display Bounds: top=0, left=-1360, bottom=768, right=0

          Display: 1

          Display Bounds: top=0, left=0, bottom=1080, right=1920

          Video Card Number: 1

          Video Card: NVIDIA Quadro 4000

          Driver Version: 21.21.13.7735

          Driver Date: 20170501000000.000000-000

          Video Card Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db35200ede2a85a\nvd3d umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db35200ede2a85a\nv wgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db35200ede2a85 a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db35200ede 2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db3520 0ede2a85a\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db35 200ede2a85a\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2d b35200ede2a85a\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64 _2db35200ede2a85a\nvwgf2um

          Video Mode: 1920 x 1080 x 4294967296 colors

          Video Card Caption: NVIDIA Quadro 4000

          Video Card Memory: 2048 MB

          Serial number: 90970090970448917498

          Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

          Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

          Photoshop scratch has async I/O enabled

          Scratch volume(s):

            F:\, 465.2G, 144.4G free

            C:\, 224.2G, 77.3G free

          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

          Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\

           

           

          Installed components:

             ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

             adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

             AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0

             AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

             AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

             AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686

             AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

             adobe_caps.dll   Adobe CAPS   6,0,29,0

             AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

             ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56

             aif_core.dll   AIF   3.0   62.490293

             aif_ocl.dll   AIF   3.0   62.490293

             aif_ogl.dll   AIF   3.0   62.490293

             amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

             ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

             AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

             AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

             Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

             BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

             boost_date_time.dll   DVA Product   6.0.0

             boost_signals.dll   DVA Product   6.0.0

             boost_system.dll   DVA Product   6.0.0

             boost_threads.dll   DVA Product   6.0.0

             cg.dll   NVIDIA Cg Runtime   3.0.00007

             cgGL.dll   NVIDIA Cg Runtime   3.0.00007

             CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

             CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

             data_flow.dll   AIF   3.0   62.490293

             dvaaudiodevice.dll   DVA Product   6.0.0

             dvacore.dll   DVA Product   6.0.0

             dvamarshal.dll   DVA Product   6.0.0

             dvamediatypes.dll   DVA Product   6.0.0

             dvaplayer.dll   DVA Product   6.0.0

             dvatransport.dll   DVA Product   6.0.0

             dvaunittesting.dll   DVA Product   6.0.0

             dynamiclink.dll   DVA Product   6.0.0

             ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

             FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

             filter_graph.dll   AIF   3.0   62.490293

             hydra_filters.dll   AIF   3.0   62.490293

             icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615

             icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615

             image_compiler.dll   AIF   3.0   62.490293

             image_flow.dll   AIF   3.0   62.490293

             image_runtime.dll   AIF   3.0   62.490293

             JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

             LogSession.dll   LogSession   2.1.2.1681

             mediacoreif.dll   DVA Product   6.0.0

             MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

             msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9307

             msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

             msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

             msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9307

             msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

             msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

             msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9307

             msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

             pdfsettings.dll   Adobe PDFSettings   1.04

             Photoshop.dll   Adobe Photoshop CS6   CS6

             Plugin.dll   Adobe Photoshop CS6   CS6

             PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383

             PSArt.dll   Adobe Photoshop CS6   CS6

             PSViews.dll   Adobe Photoshop CS6   CS6

             SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

             ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

             svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

             tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406

             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406

             updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

             WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

           

           

           

           

          Required plug-ins:

           

           

             3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Accented Edges 13.0

             Adaptive Wide Angle 13.0

             Angled Strokes 13.0

             Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Bas Relief 13.0

             BMP 13.0

             Camera Raw 9.1.1

             Camera Raw Filter 9.1.1

             Chalk & Charcoal 13.0

             Charcoal 13.0

             Chrome 13.0

             Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Color Halftone 13.0

             Colored Pencil 13.0

             CompuServe GIF 13.0

             Conté Crayon 13.0

             Craquelure 13.0

             Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Crop and Straighten Photos Filter 13.0

             Crosshatch 13.0

             Crystallize 13.0

             Cutout 13.0

             Dark Strokes 13.0

             De-Interlace 13.0

             Dicom 13.0

             Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Diffuse Glow 13.0

             Displace 13.0

             Dry Brush 13.0

             Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Embed Watermark 4.0

             Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Extrude 13.0

             FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Fibers 13.0

             Film Grain 13.0

             Filter Gallery 13.0

             Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Fresco 13.0

             Glass 13.0

             Glowing Edges 13.0

             Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Grain 13.0

             Graphic Pen 13.0

             Halftone Pattern 13.0

             HDRMergeUI 13.0

             IFF Format 13.0

             Ink Outlines 13.0

             JPEG 2000 13.0

             Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Lens Blur 13.0

             Lens Correction 13.0

             Lens Flare 13.0

             Liquify 13.0

             Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Mezzotint 13.0

             Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Mosaic Tiles 13.0

             Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Neon Glow 13.0

             Note Paper 13.0

             NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Ocean Ripple 13.0

             Oil Paint 13.0

             OpenEXR 13.0

             Paint Daubs 13.0

             Palette Knife 13.0

             Patchwork 13.0

             Paths to Illustrator 13.0

             PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Photocopy 13.0

             Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Pinch 13.0

             Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Plaster 13.0

             Plastic Wrap 13.0

             PNG 13.0

             Pointillize 13.0

             Polar Coordinates 13.0

             Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Poster Edges 13.0

             Radial Blur 13.0

             Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Read Watermark 4.0

             Reticulation 13.0

             Ripple 13.0

             Rough Pastels 13.0

             Save for Web 13.0

             ScriptingSupport 13.1.2

             Shear 13.0

             Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Smart Blur 13.0

             Smudge Stick 13.0

             Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Spatter 13.0

             Spherize 13.0

             Sponge 13.0

             Sprayed Strokes 13.0

             Stained Glass 13.0

             Stamp 13.0

             Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Sumi-e 13.0

             Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Targa 13.0

             Texturizer 13.0

             Tiles 13.0

             Torn Edges 13.0

             Twirl 13.0

             Underpainting 13.0

             Vanishing Point 13.0

             Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Water Paper 13.0

             Watercolor 13.0

             Wave 13.0

             Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Wind 13.0

             Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             ZigZag 13.0

           

           

          Optional and third party plug-ins:

           

           

             Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Analog Efex Pro 2 2.0.12.12

             BackgroundFilter 2.2.21.12

             Color Efex Pro 4 4.3.24.12

             Contact Sheet II 12.0 (12.0x001)

             CUR (Windows Cursor) NO VERSION

             D3D/DDS 8, 55, 0109, 1800

             Dfine 2 2.2.21.12

             ElectricImage 13.0

             Face Control II 2.00

             Fine Touch 3.25

             FineStructuresFilter 2.2.21.12

             GREYCstoration NO VERSION

             HDR Efex Pro 2 2.2.24.12

             HotPixelsFilter 2.2.21.12

             HSB/HSL 13.0

             ICO Windows Icon/Favicon NO VERSION

             Import from FastPictureViewer Codec Pack 3.8.0.96

             JPEG XR 1, 1, 0, 0

             Lazy Nezumi Pro 17.3.25.1950

             Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Luce NO VERSION

             Merge to HDR Efex Pro 2 2.2.24.12

             Nik Collection Selective Tool 2.1.28

             NormalMapFilter 8.55.0109.1800

             Picture Package 12.0 (12.0x001)

             Reduce Noise v8 8.2.0.0

             ScriptListener 13.0

             SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             ShadowsFilter 2.2.21.12

             Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12

             Sharpener Pro 3: (2) Output Sharpener 3.1.21.12

             Silver Efex Pro 2 2.2.24.12

             SkinFilter 2.2.21.12

             SkyFilter 2.2.21.12

             SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             StarFilter Pro 3 3.0.5.1

             StrongNoiseFilter 2.2.21.12

             SuperPNG 2.0

             Viveza 2 2.1.21.12

             Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Web Photo Gallery 12.0 (12.0x001)

          Plug-ins that failed to load: NONE

          Flash:

             PaintersWheel

             SVG Layers

             Photo Collage Toolkit

             Mini Bridge

             Kuler

          Installed TWAIN devices: NONE

          • 2. Re: Sharon Fitch
            msdsharon Level 1

            Sir,

             

            The operating system is Windows 7 Professional. I own Photoshop CS6

            Extended (not a subscription)

             

            I tried to update from the help menu. Update still fails and I get the same

            error code.

             

            I am to the point where I will give up trying to update CS6. I am very

            dissppointed with Adobe on this issue.  I am evaluating ON1 RAW as a

            replacement.

             

            Thank you for your response.

             

            Sharon Fitch.

            • 3. Re: Sharon Fitch
              JJMack Most Valuable Participant

              Yes you stated you get error U44M1P7 Your CS6 install is broken/corrupt. Did you install CS6 on top of the broken install to try to fix this by back leveling CS6 to version 13.0,  then use CS6 Help>Updates?  Like I advised you to do. User here do not work for Adobe we are user like you.  I do not care if you fine something else to use.  If you want to fix CS6 follow the advice given.