It seems like theres always a problem with Illustrator.. and photoshop for me. I tried to use the 3D feature in photoshop and it says opengl is disabled and I looked a page from adobe but that didnt help. It says go to edit, then preferences and then GPU settings but there isnt an OPenGl toggle button for me. It just says "use graphics card" and I used to be able to use the 3d settings but it has been a while since I have used them. I updated my PS would I need to update my graphics card?
Use menu Help>System Info copy and Paste the info here.