Files still not showing up anywhere this morning. Was there something I was supposed to do after putting the files on the FTP site? Did I put them in the wrong place somehow?
Still no sign of my vectors. I don't want to try uploading any more if they are just going to disappear. Anyone out there that can help please?
I think we got this sorted for you via a customer service ticket. If you are still unable to locate your files, please reply to the last email we sent you. If not, no worries.
No, I have not raised a customer service ticket for this issue, or had any answer. The files I uploaded via FTP never showed up and I'm still trying to work out if I can upload via the regular method. I'm sure I'm the one doing something wrong, I just don't know what it is.
I may have figured it out, at least regarding the original uploader (haven't tested ftp again yet).
When I tried to upload my zip file (via drag and drop, not ftp), I got an error saying a file was over 100MP. I read this at first as 100MB, so I'm thinking megabytes, not megapixels, and my files are less than 15MB. When I realised my error, I looked at the size of the jpeg I'd created and it was massive! I'd created it through AI, and somehow it came out a lot bigger than the 5000x3000 pixels I thought it was. I reduced the size of the image, and re-uploaded the zip file. Now it appears in my new files area ready for me to keyword etc.
Thought I would post this here in case anyone has a similar issue. If you create the jpeg from AI, check its size (in megapixels). It mustn't be over 100 megapixels or it will get rejected at the upload stage.
I guess I'll have to test the FTP method again when I upload my first video clips, but I'll start a new thread if I have problems with that. (Also copying this to an older thread about this problem)