This really sounds like a question about PDF, as I am pretty confident you did not send your InDesign documents around. Best suggestion: check the Acrobat forums forthe best match, and ask in there: Acrobat
1 person found this helpful
I agree with Jongware, this isn't an ID issue but rather an issue about the functionality of the PDF.
FWIW, my work implemented a policy that any proof that goes to a client via email or upload MUST be an interactive PDF approval form. The base of the form is generated by our MIS, and then I've written a script that opens an ID template with interactive fields, calls upon the user to grab the PDF generated by the MIS, and then the script sticks it in the bottom layer of the ID file and spits out an interactive PDF with submit button.
Here's the kicker: the responses we get back are varied. Usually, we receive the response "looks great, thanks" in a reply email, rather than the actual form. Other times, people either print the form out and fax it back, or scan the form and send us the scan back, or worse still, open the form in word, save the changes as a PDF and then send the PDF back as a separate attachment (I didn't think it was possible but yes, it is).
Where the form DOES work is when a client opens the form in Adobe Acrobat (reader or pro) version XI or up and hits the submit button, and then navigates through the mess of warning dialog boxes asking "are you sure?". Understand though that in this day and age, clients aren't opening PDFs with Acrobat by default anymore, and PDFs can open in edge, firefox, chrome, preview just to name a few, and the way they handle interactivity differs to how Acrobat handles it. It's to the point where in my email to the client, I have to insist that they open the proof form (and the PDF proof of the artwork) in Adobe Acrobat, and even then there's no guarantee they'll do it.
Not sure if this is of any use to you, but worth providing you an actual use-case.
Yes to all of the above that Jongware and Colin stated. To emphasize one of Colin's points, I think that the most important thing is for people to open the form in Adobe Acrobat or Reader XI or higher and submit the form using the Submit button in the form.
The times that I've had similar problems it is because the form was opened in other sotware.