8 Replies Latest reply on Jun 8, 2017 12:14 PM by bf15555616

    Refine Edge Tool Not Working At All

    bf15555616 Level 1

      This has been happening for a few days now. When I try to refine a mask or a selection no changes are made. I'll brush part of the mask using the refine edge tool and it will act as if it's loading something, but then nothing happens. I'm running Photoshop CC 2017.

       

      15.6" FHD IPS Matte Screen

      Intel® Kabylake i7-7700HQ

      NVIDIA® GeForce® GTX 1050 Ti [4GB] w/Optimus™ Technology

      8GB RAM

      1TB Hard Drive

      Windows 10 64-BIT

       

      I'm updating my graphics card as I type this and I updated Windows as well. I'd really appreciate any help with this. Thank you!

        • 1. Re: Refine Edge Tool Not Working At All
          JJMack Most Valuable Participant

          Have you tried resetting all tools and if the does not fix your problem try resetting your Photoshop preferences if it use to work correctly

          • 2. Re: Refine Edge Tool Not Working At All
            bf15555616 Level 1

            Thank you for your reply!

             

            I did both of those things and it worked once, but then continued to fail. I made a selection and used the tool after each reset and it worked. Then I deselcted and tried to edit the mask, but the edge tool didn't work again. The old refine edge tool seems to work fine though.

            • 3. Re: Refine Edge Tool Not Working At All
              JJMack Most Valuable Participant

              Try resetting the again.  It it works again. Something must be corrupting your Preferences.  If you have any third party extensions and plugins installed try removing them and reset your preferences and see if your Preferences remain good.

              • 4. Re: Refine Edge Tool Not Working At All
                bf15555616 Level 1

                Thank you so much for your help again.

                 

                I'm unsure of what you mean when you refer to extensions and plugins. As far as I know, I don't have any. Unless you mean brushes, actions, patterns, gradients, or shapes. I do have those. Are they considered plugins or extensions? I apologize for my ignorance.

                • 5. Re: Refine Edge Tool Not Working At All
                  JJMack Most Valuable Participant

                  Use Photoshop menu Help>system Info copy and paste info here....

                  • 6. Re: Refine Edge Tool Not Working At All
                    bf15555616 Level 1

                    Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

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                       Extrude 18.1.0 - from the file “Standard MultiPlugin”

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                       Fibers 18.1.0 - from the file “Standard MultiPlugin”

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                       Glass 18.1.0 - from the file “Filter Gallery”

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                       Graphic Pen 18.1.0 - from the file “Filter Gallery”

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                       HDRMergeUI 18.1.0 - from the file “HDRMergeUI”

                       HSB/HSL 18.1.0 - from the file “Standard MultiPlugin”

                       IFF Format 18.1.0 - from the file “Standard MultiPlugin”

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                       Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

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                       MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”

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                       Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”

                       Neon Glow 18.1.0 - from the file “Filter Gallery”

                       Note Paper 18.1.0 - from the file “Filter Gallery”

                       NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors”

                       Ocean Ripple 18.1.0 - from the file “Filter Gallery”

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                       Photocopy 18.1.0 - from the file “Filter Gallery”

                       Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”

                       Photoshop Touch 14.0 - from the file “PSDX”

                       Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

                       Pinch 18.1.0 - from the file “Standard MultiPlugin”

                       Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar”

                       Plaster 18.1.0 - from the file “Filter Gallery”

                       Plastic Wrap 18.1.0 - from the file “Filter Gallery”

                       PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                       PNG 18.1.0 - from the file “Standard MultiPlugin”

                       Pointillize 18.1.0 - from the file “Standard MultiPlugin”

                       Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin”

                       Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”

                       Poster Edges 18.1.0 - from the file “Filter Gallery”

                       PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                       Radial Blur 18.1.0 - from the file “Standard MultiPlugin”

                       Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”

                       Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                       Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

                       Reticulation 18.1.0 - from the file “Filter Gallery”

                       Ripple 18.1.0 - from the file “Standard MultiPlugin”

                       Rough Pastels 18.1.0 - from the file “Filter Gallery”

                       Save for Web 18.1.0 - from the file “Save for Web”

                       ScriptingSupport 18.1.0 - from the file “ScriptingSupport”

                       Shake Reduction 18.1.0 - from the file “Shake Reduction”

                       Shear 18.1.0 - from the file “Standard MultiPlugin”

                       Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                       Smart Blur 18.1.0 - from the file “Standard MultiPlugin”

                       Smudge Stick 18.1.0 - from the file “Filter Gallery”

                       Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”

                       Spaces 18.1.0 - from the file “Spaces”

                       Spatter 18.1.0 - from the file “Filter Gallery”

                       Spherize 18.1.0 - from the file “Standard MultiPlugin”

                       Sponge 18.1.0 - from the file “Filter Gallery”

                       Sprayed Strokes 18.1.0 - from the file “Filter Gallery”

                       Stained Glass 18.1.0 - from the file “Filter Gallery”

                       Stamp 18.1.0 - from the file “Filter Gallery”

                       Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                       STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                       Sumi-e 18.1.0 - from the file “Filter Gallery”

                       Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                       Targa 18.1.0 - from the file “Standard MultiPlugin”

                       Texturizer 18.1.0 - from the file “Filter Gallery”

                       Tiles 18.1.0 - from the file “Standard MultiPlugin”

                       Torn Edges 18.1.0 - from the file “Filter Gallery”

                       Twirl 18.1.0 - from the file “Standard MultiPlugin”

                       U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                       Underpainting 18.1.0 - from the file “Filter Gallery”

                       Vanishing Point 18.1.0 - from the file “VanishingPoint”

                       Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                       Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                       Water Paper 18.1.0 - from the file “Filter Gallery”

                       Watercolor 18.1.0 - from the file “Filter Gallery”

                       Wave 18.1.0 - from the file “Standard MultiPlugin”

                       Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                       WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”

                       Wind 18.1.0 - from the file “Standard MultiPlugin”

                       Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”

                       ZigZag 18.1.0 - from the file “Standard MultiPlugin”

                     

                    Optional and third party plug-ins: NONE

                     

                     

                    Duplicate and Disabled plug-ins: NONE

                     

                     

                    Plug-ins that failed to load: NONE

                     

                    Extensions: NONE

                     

                    Installed TWAIN devices: NONE

                    • 7. Re: Refine Edge Tool Not Working At All
                      JJMack Most Valuable Participant

                      I do not know if the CC 2017.1.1 update will fix the problem you write you have but you are missing that update that fixes some if the Issues in CC 2017.1.0 the version you have.  Your configuration look OK to me though I would think the feature should work.

                      • 8. Re: Refine Edge Tool Not Working At All
                        bf15555616 Level 1

                        I'm scared to ask, but could it be my computer?