You should have two serial numbers, not one.
Do you (DON"T POST THEM HERE ON THIS PUBLIC FORUM) have both serial numbers?
yes I do have both serial numbers, labled for photoshop (which I have downloaded and use quite often) and one for premiere.
1 person found this helpful
Thanks for posting in Adobe forum.
I understand you are facing issue in downloading & installing Elements 15.
Can we follow the following steps:
Please click here to download Adobe Application Manager for (Mac).
Please click here to download Adobe Application Manager for (Windows).
- After installation please double click its icon by searching it in "Finder" to complete the installation.(Mac)
- After installation please double click its icon on your desktop screen to complete the installation. (Windows)
Please click here to download Adobe Photoshop Elements .
Please click here to download Adobe Premiere Elements .
- It will be downloaded as a trial version & the file has a pack of multiple languages that includes "English" but when during installation you will mention your adobe id, password & serial number then it will become full version .
- If you face more issue regarding installation & activation for Elements then please contact our Support Engineers via chat by clicking here.
Hope this works for you.
Thank you so much! I will definitely do this tomorrow. I appreciate the help
Please do let us know if this does not help you. You can also mark the solution as "Helpful" by clicking the Star icon.