8 Replies Latest reply on Jun 7, 2017 9:38 PM by ManiacJoe

    Sudden problem reading files.

    ronzigler

      After using Lightroom for nearly 5 years, first Lightroom 4 and now 6 for about a year, I can no longer easily import my images (RAW or jpeg) into Lightroom. This is what happens: the first time I start importing, some the images are successfully imported, but I then get a pop up window telling me Lightroom cannot read the remaining files. If i restart both my camera and Lightroom and import again, a few more images may be imported,but the rest "cannot be read." If I access the camera's memory card through the computer, i can copy and paste the files into the appropriate folder and then import them into my catalogue. With 100 images or more (or even less) this is a major inconvenienc. Why has this all of a sudden happened? More important what can be done? Even my iPad has no problem importing, reading and editing RAW files, which can be edited with the Lightroom app on my iPad. But that's not a solutio.

        • 1. Re: Sudden problem reading files.
          Just Shoot Me Adobe Community Professional

          your computer is losing contact with the camera. I suggest you buy a card reader and stop connecting the camera directly to the computer.

          1 person found this helpful
          • 2. Re: Sudden problem reading files.
            ronzigler Level 1

            I purchased a card reader and took 14 photos in RAW files to test it. Lightroom successfully imported 11 (eleven) of the 14 files. Three files could not be imported. I then put the card into my camera (Canon 60D) and tried to import the three remaining photos. Lightroom properly identified the three remaining photos that had not been imported (showing each image in the preview screen, just as it had done with the images successfully imported.). Lightroom still failed to import these three images. I then switched back to the card reader and then copied and pasted the last remaining RAW files into the appropriate folder in my Lightroom catalog. After doing this, I used Lightroom to "import" these three images into the catalog with the remaining 11 images, thereby completing the full import successfully---but still more problematic than I would want if importing a large number of files.

             

            I was able to edit the images that Lightroom did not initially import with Lightroom and then, as is my routine, send the image to Photo Elements where i perform a few more edits.

             

            Why is this still happening?

             

            Ron

            • 3. Re: Sudden problem reading files.
              Just Shoot Me Adobe Community Professional

              I suggest you try a different memory card and do some more tests. They go bad just like everything else.

              • 4. Re: Sudden problem reading files.
                ronzigler Level 1

                I changed memory cards with my recent test because my newest card first exhibited the problem. That newer card is not very old.

                 

                I have been using Lightroom without a problem for years. Then, out of the blue, this.

                • 5. Re: Sudden problem reading files.
                  ronzigler Level 1

                  I did an uninstall and reinstall of Lightroom. That did not work. I tried to download 138 images today. 77 images were successfully downloaded through a card reader. Then, I opened the EOS Utility program that came with my camera and connected my camera to my computer. I then successfully downloaded all 138 images into the appropriate folder of my catalog where the 77 images were. I then used Lightroom to import the remaining images into the catalog. This works, but seems rather awkward. There has got to be a better solution....no?

                  • 6. Re: Sudden problem reading files.
                    ManiacJoe Adobe Community Professional

                    Are you getting any error messages? If so, what are they (exact wording)?

                    • 7. Re: Sudden problem reading files.
                      ronzigler Level 1

                      Yes. I get a pop-up window that identifies those files (RAW image files) that were not imported because the could not be read. These same image files, once imported with my EOS utility can in fact be read and edited by Lightroom.

                      • 8. Re: Sudden problem reading files.
                        ManiacJoe Adobe Community Professional

                        99% of the time, a "cannot be read" problem is actually a WRITE permissions problem.

                         

                        In the LR Import dialog, open the Destination panel and verify that it is pointing to where you expect. (Often the mere opening of the panel solves the problem for some reason.)

                        Then using Windows File Explorer or Mac Finder, navigate to the destination folder and verify that you have READ and WRITE access to the folder and its parent folder.