5 Replies Latest reply on Jun 4, 2017 10:11 AM by cyberwasp

    PS Fills Macbook Pro SSD on opening

    mimiv71963843 Level 1
    mimiv71963843 Jun 4, 2017 1:17 AM

      I've seen a few threads about PS consuming memory (RAM), but none with my specific problem.

       

      I have a brand new 2017 Macbook Pro 15 with Core I7 CPU, 16GB RAM, separate Radeon Pro 450 Graphics and 256GB SSD.  Aside from Office 365, so far the only program I have installed on it has been PS, the latest version.  Machine should be plenty fast enough to run anything.

       

      With PS installed but not open, I have 212GB free.  But as soon as I open PS, without even doing anything else, my system tells me I only have anywhere between 49KB (yes, that's not a typo) and 51GB of memory left and I get the "Scratch disk" error as soon as I try to do anything.  It also says the system takes up up to 241GB of memory on its own.  Which it doesn't as long as PS isn't opened.

       

      So I can't tidy up the SSD, because there aren't any files to clean and everything is fine as long as PS is closed, but I also can't do anything in PS because the act of opening it fills my hard drive completely so I can't do anything else.

       

      Any help gratefully received

        • 1. Re: PS Fills Macbook Pro SSD on opening
          JJMack Most Valuable Participant
          JJMack Jun 4, 2017 6:38 AM (in response to mimiv71963843)

          That Problem has been reported and Adobe is working on it.  Try setting Photoshop Scratch off you boot disk onto some other disk with a huge amount of free space.  Photoshop Writes both Temp files and also uses Scratch space.  Separating these will spread the load.  If you Boot drive fills its a temp file problem if scratch fills it a Photoshop scratch problem.

          • 2. Re: PS Fills Macbook Pro SSD on opening
            mimiv71963843 Level 1
            mimiv71963843 Jun 4, 2017 6:51 AM (in response to mimiv71963843)

            thanks for your reply.  I don't have another disk and having to buy a whole new one just to run PS seems a tad expensive. 

             

            On a Mac the Boot drive and scratch drive are the same, apparently.  Is there any way I can stop PS creating so may temp files before I even start on the thing?  It just seems a little bizarre how 212GB isn't enough to run the program.  Is there a setting I can change?

            • 3. Re: PS Fills Macbook Pro SSD on opening
              JJMack Most Valuable Participant
              JJMack Jun 4, 2017 7:12 AM (in response to mimiv71963843)

              Its most likely Scratch space filling you boot disk and I believe there must be a scratch disk set in you Photoshop preferences. The Space required for temp files should not be great.

               

               

              https://forums.adobe.com/search.jspa?place=%2Fplaces%2F1413024&sort=updatedDesc&q=Mac+disk +full

              • 4. Re: PS Fills Macbook Pro SSD on opening
                gener7 Adobe Community Professional & MVP
                gener7 Jun 4, 2017 7:18 AM (in response to mimiv71963843)

                I have a Mid 2012 MBP.  500 GB SSD/16 GB ram/OSX 10.12.5

                 

                Only one time did my SSD ever fill up.  As it is Activity Monitor shows Photoshop taking up 2.9 MB of disk space.

                 

                I ran Disk Utility's First Aid and the problem never returned. I think I booted into the Recovery partition and ran it.

                 

                If that doesn't work, I'd suspect corrupted preferences and would reset those in Photoshop.

                 

                Hold down Cmd-Opt-Shift when starting Ps and delete the settings file when prompted.

                 

                Gene

                • 5. Re: PS Fills Macbook Pro SSD on opening
                  cyberwasp Level 2
                  cyberwasp Jun 4, 2017 10:11 AM (in response to JJMack)

                  JJ, I've been having a similar problems since updating to 1701.1.1 but with memory usage. I run a barebones version of PS with no add-ons at all. I noticed the latest version uses double the memory that the previous 3 versions did. My system only has 12g of system ram, but with previous versions I could run PS, LR and my email along with a web browser and the efficiency reading never went below 100%.

                   

                  Now with this version if I just run LR with PS the efficiency reading dip below 60%. Pretty soon consumers will need a terabyte of ram just to load it.