9 Replies Latest reply on Oct 17, 2017 11:54 AM by twaritar3263062

    Open Letter to Mr. Shantanu Narayen, Chairman, President and CEO Adobe

    marinat30232617

      Dear Mr. Narayen,

       

      I'm writing to you to bring to your attention a problem I am having, and to appeal to your sense of fairness to make things right.

       

      I am customer for Photoshop and Lightroom for which I pay $10/month. However, recently I noticed that I was being charged for the Adobe Stock product ($32.65 for each of the last three months), a service I did not order.  I do not know how I came to be receiving it. I suspect that you may have my information from my current subscription, and billed me erroneously.  Once I noticed the charge, I did the obvious thing, cancelled it, but then I was charged $130.61, for canceling something I didn't order in the first place.

       

      I am apparently not alone in this situation, as other customers with the same problem have posted in the Adobe forums, but they have not gotten satisfaction. Here are some examples:

       

      https://forums.adobe.com/thread/2296323

      https://forums.adobe.com/thread/2053159

       

      While the individuals on those forums accuse Adobe of unethical behavior, I think it is simply that an administrative error has been made. Can you please make sure I am refunded the $228.56 that I am out?  (3 months x $32.65 + the cancellation fee of $130.61).

       

      Thanks very much.

       

      Sincerely,

       

      Marina Tychinina