5 Replies Latest reply on Jun 6, 2017 11:57 AM by dj_paige

    lost serial number

    jessicam40259729

      Hello,

       

      I bought Lightroom 6 two years ago. I downloaded it and logged in with my account perfectly fine and began to use it, thinking because I logged in with my account I assumed Adobe would then automatically register my account. But they didn't. I have recently bought a large amount of presets and when I went to download them it asked for my serial number. Well I threw away the box thinking Adobe would have registered me and it would be as simple as going to my account to find the serial number...

       

       

      As I said I have thrown away the box it came in and all I have is the CD and the case the CD came in, not much help...

       

      I called the support line and they were no help even though my lightroom is logged in under my account?

       

      I am now stuck and I have lost $70 please tell me someone has a fix to this

       

      sincerely,

       

      Broke university student