12 Replies Latest reply on Jun 15, 2017 12:04 PM by Per Berntsen

    Can't import images

    JoeyB123

      I just updated LR through creative cloud. I am importing from my Olympus Tough (as my Canon DSLR was stolen this weekend - another story) and I can see the images but they aren't clear and although I select all the button to import them is not highlighted and I can't import them..... Any suggestions as to what I am doing wrong/need to do....

        • 1. Re: Can't import images
          John Waller Adobe Community Professional & MVP

          Which version of Lightroom exactly? Click Help > System Info

           

          Which Olympus Tough camera exactly? Seems like Adobe only supports the TG-4

          Cameras supported by Camera Raw

          • 2. Re: Can't import images
            JoeyB123 Level 1

            Hi there,

             

            It is the Olympus Tough TG4 and I just updated LR via CC - so it says 2015.10.1 release and Camera Raw 9.10.1

             

            Any ideas?

            • 3. Re: Can't import images
              John Waller Adobe Community Professional & MVP

              As a test, can you import them one at a time?

              • 4. Re: Can't import images
                JoeyB123 Level 1

                no tried that and same thing happens - can see them in library but they are faded - I can go into Develop and develop them but clearly they aren't imported and when I tried and saved via export it doesn't work......

                • 5. Re: Can't import images
                  John Waller Adobe Community Professional & MVP

                  Can you upload a typical Raw file from your TG-4 to Dropbox or similar and post a link here so we can try importing it into our Lightroom?

                  • 6. Re: Can't import images
                    JoeyB123 Level 1

                    Sorry taken so long to respond. I don't know what it going on. I have tried two things:

                     

                    1. imported images from TG4 via iPhoto into lightroom. edited and exported. Then when I go to open them they are not edited.

                     

                    2. I then took some photos on my rebel in raw and imported, edited, exported and then when I opened them again they were not edited.

                     

                    I have used lightroom for years and not sure what is going on......

                    I can email images to you or attach. Getting so frustrated...... having to use old cameras which don't work and now lightroom isn't playing ball..... help please

                    • 7. Re: Can't import images
                      JoeyB123 Level 1

                      Here is the link to the dropbox

                       

                      Dropbox - Lightroom Problemshttps://www.dropbox.com/sh/qzc9fh70ccck7ug/AABGtP8nY1xYBq-jyOIh1fKHa?dl=0

                      • 8. Re: Can't import images
                        Per Berntsen Adobe Community Professional

                        I tried importing one of the DNGs, and it imports just fine.

                         

                        can see them in library but they are faded - I can go into Develop and develop them but clearly they aren't imported

                        If you can see them in Library, and develop them, then they are already imported.

                        If they are faded in Library, you have probably marked them as rejected, and they will have a flag with an X in the top left corner.

                        If you mean the Import dialog, they will be faded because  they are already imported, and Lightroom won't let you import them again.

                         

                        and when I tried and saved via export it doesn't work......

                        What happens when you try to export?

                        Please quote any error message in full.

                        • 9. Re: Can't import images
                          JoeyB123 Level 1

                          I can edit the images and export them and no error message comes up. When I then open them they aren't edited - they are the original version....

                          • 10. Re: Can't import images
                            Per Berntsen Adobe Community Professional

                            1. imported images from TG4 via iPhoto into lightroom. edited and exported. Then when I go to open them they are not edited.

                             

                            2. I then took some photos on my rebel in raw and imported, edited, exported and then when I opened them again they were not edited.

                            I missed this post, but this seems to be a different problem?

                            What file format did you choose when exporting? If you chose Original, the unedited image will be exported. You have to use jpg, tiff. etc. for the edits to be visible,

                            And in what application did you view the exported files?

                            • 11. Re: Can't import images
                              JoeyB123 Level 1

                              ok you are quite right and I have been particularly thick in exporting in original - so thank you!!!

                               

                              one more question for you: how come I can see edited images in LR but when I click on them it says 'this file could not be found'

                               

                              Thank you so much for your time

                              • 12. Re: Can't import images
                                Per Berntsen Adobe Community Professional

                                These files most likely have an exclamation mark in the top right corner corner in Library.

                                Click the exclamation mark to point Lightroom to the correct location. (if the whole folder is missing, it will have a question mark - right click the folder to point Lightroom to the new location)

                                This happens when you move, rename or delete files outside of Lightroom, or the files are on an external disk that is offline.

                                When you import files, Lightroom records their location, and expects to find them there.

                                 

                                Please note that your photos are not inside Lightroom, they are in folders somewhere on your computer, and are only referenced by Lightroom. All the work you do in LR is with previews that LR creates, you are not working with the originals. All edits are saved as metadata to the catalog.

                                You may find this article useful: Lightroom basics