3 Replies Latest reply on Oct 20, 2008 3:07 PM by Captiv8r

    Some Hyperlinks not Working in WebHelp

    jeffch1970
      I have several hyperlinks to .gif image files. I hyperlink to the .gif file and then choose to open in an auto sizing popup. Some of the links work, and others don't. I've checked to make sure that the properties for the ones that don't work are the same as those that do, but even after making everything the same, I still cannot view some of the files. Anyone have any ideas. I've gone through the forum and nothing I've come across, yet, has helped. I'd appreciate any assistance anyone could give.
        • 1. Re: Some Hyperlinks not Working in WebHelp
          Captiv8r Adobe Community Professional & MVP
          Hi Jeff

          In many cases you will need to add the image you are linking to to Baggage Files. Usually this happens if the image hasn't been used anywhere else in the project. If that's the case, RoboHelp is probably blissfully unaware of it.

          So if the image isn't there to link to, the link will probably fail.

          Cheers... Rick
          • 2. Re: Some Hyperlinks not Working in WebHelp
            jeffch1970 Level 1
            Thanks Rick. I just added my image file to the Baggage Files and the hyperlink now works. If you'll indulge me, though, I have a follow-up question. I'm using RH in the Adobe Tech Comm Suite. I actually added all my image files to the primary project folder and most of those image files are hyperlinked in my system, and the links work. Would you have any idea why some hyperlinks work and some don't? Also, would you suggest that I add all my image files to the Baggage to ensure the links work when I place the WebHelp on my server. Thanks for your help on this.

            Jeff
            Pearland, TX
            • 3. Re: Some Hyperlinks not Working in WebHelp
              Captiv8r Adobe Community Professional & MVP
              Hi Jeff

              The only real explanation I can fathom is that perhaps where the links worked without issue, you had maybe used the image in a topic as well. That's the whole issue in a nutshell. If you use an image in a topic, RoboHelp is aware of it. But if you only link to it from a popup, it needs to be added to Baggage.

              Adding to Baggage won't hurt anything if you are unsure.

              Cheers... Rick