2 Replies Latest reply on Jun 7, 2017 11:26 AM by Peru Bob

    Photshop Elements 10 stops with System Error

    ollie0033

      I have been running Photoshop 10 and 11 for the past 3 years and at no time have I had a problem until now. I have not used the application for about 3 weeks and on returning  to it I loaded the app, went into edit and immediately the app stops due to a system error "Unable to continue due to a hardware or system error" and I am forced to close the application. With Photoshop 11 I can get into the application and can start to edit an image but within seconds the system fails and aborts.

       

      This is all recent and I know Windows 10 has done an update during the past 3 weeks but I have been running with Windows 10 for 18 months without any problems.

       

      So basically I wanted to know

       

      • Is there a compatibility problem with Windows 10
      • and if so, is Photoshop 10 and 11 supported with Windows 10?
      • or have I really got a hardware issue?
        • 1. Re: Photshop Elements 10 stops with System Error
          MichelBParis Adobe Community Professional & MVP

          ollie0033  wrote

           

          I have been running Photoshop 10 and 11 for the past 3 years and at no time have I had a problem until now. I have not used the application for about 3 weeks and on returning  to it I loaded the app, went into edit and immediately the app stops due to a system error "Unable to continue due to a hardware or system error" and I am forced to close the application. With Photoshop 11 I can get into the application and can start to edit an image but within seconds the system fails and aborts.

           

          This is all recent and I know Windows 10 has done an update during the past 3 weeks but I have been running with Windows 10 for 18 months without any problems.

           

          So basically I wanted to know

           

          • Is there a compatibility problem with Windows 10
          • and if so, is Photoshop 10 and 11 supported with Windows 10?
          • or have I really got a hardware issue?

          - The recent updates of Windows 10 are known to create problems especially with older programs. That does not mean you can solve the problems if it's possible to identify them.

          - Officially, Adobe only support the latest version (version 15), but many users use PSE10 and 11 with Windows 10 without problems. I can't test them with the latest Windows 10 now, but I think other users may be able to confirm.

          - A hardware issue would probably be caused by a driver problem.

           

          I don't have the procedure to look at the crash log in Windows now, but I am confident other users or Adobe Staff can guide you for this troubleshooting step...

          1 person found this helpful
          • 2. Re: Photshop Elements 10 stops with System Error
            Peru Bob Adobe Community Professional & MVP

            I would try updating or rolling back your video driver directly from the video card manufacturer's site.