8 Replies Latest reply on Sep 28, 2017 12:06 PM by andrewt50545669

    Adobe lacks accountability, otherwise they would offer a complaints department, anyone else agree?

    markd24719142

      Adobe lacks accountability, otherwise they would offer a complaints department, anyone else agree? Justifying a monthly subscription of the product versus the previous offering is one thing but not offering a complaint path tells customer support chat staff they can produce shoddy support without ramifications. Might explain why they can't even get back to me 24 hours later as promised after lodging dissatisfaction with them, and over 4 hours on chat with sign in issues which my partner and I ended up fixing ourselves. I feel like billing them for my time. Not happy at all