ONE USER, MULTIPLE LOGINS

[michaela55839391]

A very abrupt Adobe representative called me trying to suggest that I acquire another license, when I explained that we have flexible workstations, but only one person using the program at one time we ended the call.  Now my system stays locked for 5+ minutes with no easy way to use the program.  IS THIS ANY WAY TO TREAT LONG TERM PAYING CUSTOMERS?????

[Mike_Gondek · Accepted solution]

We are just users as yourself on the forums, occasionally an Adobe employee checks in but they are usually not related to sales to registration.

Since Adobe has went to a cloud version of their suite they added a more complex layer of software serialization. The database for that can become huge or corrupted so I have had over 3 dozen successes on the computers I manages by resetting the OOBE.

You did not mention that exact problem you are having,  the OOBE reset often but not always resolves:

• Spinning beachball during save of file
• inability for the app or cloud app to boot
• Slow Application
• Freezing Application

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

I have not though had a situation where multiple people reportedly log in out out of the creative cloud, which I would think increase the chance of your OOBE becoming corrupted.

[Om Nath Jha]

Hi Michael,

Sorry for the inconvenience caused. Moving this thread to Adobe Creative Cloud​ for further assistance.

Regards,

Om