A very abrupt Adobe representative called me trying to suggest that I acquire another license, when I explained that we have flexible workstations, but only one person using the program at one time we ended the call. Now my system stays locked for 5+ minutes with no easy way to use the program. IS THIS ANY WAY TO TREAT LONG TERM PAYING CUSTOMERS?????
We are just users as yourself on the forums, occasionally an Adobe employee checks in but they are usually not related to sales to registration.
Since Adobe has went to a cloud version of their suite they added a more complex layer of software serialization. The database for that can become huge or corrupted so I have had over 3 dozen successes on the computers I manages by resetting the OOBE.
You did not mention that exact problem you are having, the OOBE reset often but not always resolves:
I have not though had a situation where multiple people reportedly log in out out of the creative cloud, which I would think increase the chance of your OOBE becoming corrupted.