5 Replies Latest reply on Jun 10, 2017 10:40 AM by JoeKostoss

    Problems with import and export of fotos in mac os sierra

    thomask13522231

      Hallo i have the latest version of Lightroom and it's running under Mac os sierra. And i have problems with import and export. If it put a card into the reader the import window doesn't start by itself. If i start it by hand it is the following situation

      Bildschirmfoto 2017-06-08 um 16.39.40.png

      The pictures are at the SD Card Untitled but Lightroom shows Boot OS X. If i click "import" Lightroom says they are write protected. So i have to go to Untiled and in the right subfolder to import. After the Import the SD card is not ejected.

       

      I have deinstalled Lightroom and new installed but the problem is the same.

       

      The problem by exporting fotos ist, that Lightroom doesn't remember to the last exporting folder. Every time it wants to export in the same folder indifferent whre the last picture was exported.

       

      I hope you can help me.

      Thomas

        • 1. Re: Problems with import and export of fotos in mac os sierra
          Sahil.Chawla Adobe Employee

          Hi Thomas,

           

          As you are not able to import and export images correctly, could you please let us which version of Lightroom are you using and on which operating system?

           

          Please make sure that you have checked "Show import dialog when a memory card is detected' in Lightroom's preferences > general.

           

          import.PNG

           

          Please let us know if it helps with the import dialog issue.

           

          Regards,

          Sahil

          • 2. Re: Problems with import and export of fotos in mac os sierra
            thomask13522231 Level 1

            Hi Sahil,

            my Lightroom version is

             

            Version von Lightroom: CC 2015.10.1 [ 1117303 ]

            Lizenz: Creative Cloud

            Betriebssystem: Mac OS 10

            Version: 10.12 [5]

            Anwendungsarchitektur: x64

            Anzahl logischer Prozessoren: 8

            Prozessorgeschwindigkeit: 3,5 GHz

            Integrierter Speicher: 16.384,0 MB

            Für Lightroom verfügbarer phys. Speicher: 16.384,0 MB

            Von Lightroom verwendeter phys. Speicher: 1.401,8 MB (8,5%)

            Von Lightroom verwendeter virtueller Speicher: 2.647,4 MB

            Cache-Speichergröße: 525,2MB / 3.864,7MB (13,6%)

            Maximale Anzahl Threads, die Camera Raw verwendet: 8

            Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

            Virtueller Speicher in Camera Raw: 744MB / 8191MB (9%)

            Monitore/Anzeigegeräte: 1) 2560x1440

             

             

            Informationen zum Grafikprozessor:

            NVIDIA GeForce GTX 775M OpenGL Engine

             

             

            Check OpenGL support: Passed

            Vendor: NVIDIA Corporation

            Version: 4.1 NVIDIA-10.17.5 355.10.05.45f01

            Renderer: NVIDIA GeForce GTX 775M OpenGL Engine

            LanguageVersion: 4.10

             

             

             

             

            Anwendungsordner: /Applications/Adobe Lightroom

            Bibliothekspfad: /Users/kottal-mosbach/Pictures/Lightroom/Lightroom Catalog.lrcat

            Einstellungen-Ordner: /Users/kottal-mosbach/Library/Application Support/Adobe/Lightroom

             

             

            Installierte Zusatzmodule:

            1) AdobeStock

            2) Aperture/iPhoto-Import-Zusatzmodul

            3) Canon Tether-Zusatzmodul

            4) Facebook

            5) Flickr

            6) Leica Tether-Zusatzmodul

            7) Nikon Tether-Zusatzmodul

             

             

            Config.lua-Flags: None

             

             

            AudioDeviceIOBlockSize: 512

            AudioDeviceName: Ausgang (integriert)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: LR5x4

            CoreImage: true

            GL_ACCUM_ALPHA_BITS: 0

            GL_ACCUM_BLUE_BITS: 0

            GL_ACCUM_GREEN_BITS: 0

            GL_ACCUM_RED_BITS: 0

            GL_ALPHA_BITS: 8

            GL_BLUE_BITS: 8

            GL_DEPTH_BITS: 24

            GL_GREEN_BITS: 8

            GL_MAX_3D_TEXTURE_SIZE: 2048

            GL_MAX_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_UNITS: 8

            GL_MAX_VIEWPORT_DIMS: 16384,16384

            GL_RED_BITS: 8

            GL_RENDERER: NVIDIA GeForce GTX 775M OpenGL Engine

            GL_SHADING_LANGUAGE_VERSION: 1.20

            GL_STENCIL_BITS: 8

            GL_VENDOR: NVIDIA Corporation

            GL_VERSION: 2.1 NVIDIA-10.17.5 355.10.05.45f01

            OGLEnabled: true

            GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

             

            The import dialog is checked but the problem exist since months.

            Bildschirmfoto 2017-06-09 um 07.56.25.png

            Best regards

            Thomas

            • 3. Re: Problems with import and export of fotos in mac os sierra
              Sahil.Chawla Adobe Employee

              Thank you for providing the information Thomas, could you try using a different card or a card reader?

              • 4. Re: Problems with import and export of fotos in mac os sierra
                thomask13522231 Level 1

                I tried it with a separate CF Card Reader and also with the built-in SD Card reader. The result is the same.

                • 5. Re: Problems with import and export of fotos in mac os sierra
                  JoeKostoss Level 4

                  The latest version of Lightroom on a Mac has had issues with recognizing SD cards and may not open the import dialog automatically.

                   

                  The fact that your SD card is untitled tells me that you do not format it in the camera which will give it a title and identify it as a camera card.  Try formatting it in the camera and take a few test shots to see if Lightroom recognizes it as an SD card when you manually click on Import.

                   

                  Screenshot 2017-06-10 13.26.01.png