0 Replies Latest reply on Jun 9, 2017 5:36 AM by SSO_RRO

    Upon saving: The document cannot be opened because it is corrupted or damaged

    SSO_RRO

      Hi,

       

      On Android and iOS our PDFs (which we generate using DevExpress) crash after trying to save a free hand signature on the page intended for signing in the pdf. The signing itself goes well (shows the signature where it was drawn) but after confirming (saving) the reader shows an error:

      The document cannot be opened because it is corrupted or damaged

       

      On the desktop this cannot be reproduced. We have a video demonstrating the issue and the pdf in question but I don't see how I can attach those.

      Instead some screenshots:

      adobe1.PNG

      adobe2.PNG

      adobe3.PNG

      We ran some validators on the PDF but no issues were found. Devexpress asked us to contact Adobe via this forum so we hope there will be some answers. We posted a bug request with this issue as well already.

       

      Any ideas what can cause this?

       

      Kind regards,

       

      Rob