7 Replies Latest reply on Aug 5, 2017 12:37 PM by Colin Holgate

    XD shows blank white screen

    BenAffleckIsBatman Level 1

      Hi all,

       

      I'd worked with the beta for quite some time on my device but after some upgrades of XD & Windows, the app just shows a blank white screen after startup. After a minute the app crashes without further information's.

       

      I used CC Cleaner do clean everything and reinstall from scratch. Same error.

      The Apps Event Log shows an error saying:

       

      "Windows.System.Launcher.LaunchUriAsync failed because the URI scheme adbxd.helper.app is not supported by this API."

       

      Any advise?

       

      Steps so far:

      • reboot
      • CCCleaner
      • reboot
      • Removed all Adobe Products manually & with CCCleaner

       

      System:

      • Windows 10 1703 on Surface Book with latest version (no Insider build)

       

      Thanks.