I apologize for the trouble you had with purchasing the Adobe Stock licenses and for the poor support experience.
I am reviewing your account details and I can see that there is some issue with charging your card for the Creative Cloud+Stock subscription that you have in your account. I would advise you to Update the credit card for your Creative Cloud account or Contact support to update the details.
Until then if you can please help me with the case reference number for your interaction with support, I can help you escalate it.
I don't have a case reference number, unfortunately. I don't believe I ever received one. I have updated my card info, and it has been changed for 24 hours, but still no luck. Both cards have plenty of money on them. And my subscription charged fine. It's only individual images that won't charge for some odd reason. This has happened before, and then the problem stopped. But now it's happening again, at a bad time. Thanks for checking on it, though.
I understand the concern.
Let me check the account details again and I will get a callback arranged for you to fix this issue.