3 Replies Latest reply on Jun 12, 2017 5:47 AM by Beverley Gray

    Subscribtion apparently canceled

    mihaib68108144

      Hello everyone

       

      I have a problem with my Adobe Stock subscription. A while ago, I wanted to cancel the subscription, but as I was about to do it I received an offer to keep my subscription and get 60 free days. I accepted this offer and carried on with licensing images. At that time I had about 14 credits which have since all disappeared. In the past few weeks I haven't really used the platform so I was surprised to see my credits gone, as well as my subscription. I wanted to license an image today and I was forced to resubscribe, with no 60 days free, which were suppose to start at about this time.

       

      Where could the problem be and who could I contact in order to solve this? And more importantly how? I have failed to see a single e-mail address for customer support.

       

      Thanks in advance!

       

      Bogdan