3 Replies Latest reply on Jun 12, 2017 5:06 AM by Steve Grisetti

    import failure

    leecanning69

      hi,  i have been importing mp4 files from my phantom 4 pro into elements   (latest version) these are 4k files.  never had any issues.

      now for some reason my newer videos wont open ,  it comes up with "importer reporter a generic error"    all my older files open fine.

      what could be the problem,   i run windows 10 on my laptop which has a nvidia geforce gtx card and heaps of ram and i7 processor.

      searched for this issue but nothing i saw could help.

       

      any help would be appreciated.

        • 1. Re: import failure
          Steve Grisetti Adobe Community Professional

          Which version of Premiere Elements are you using?

           

          Have you tried installing Quicktime 7? (You can select to disable to QuicktimePlayer.exe, as it is considered a security risk, but the other components can be important in working with MOV and MP4 files.)

          QuickTime 7.6 for Windows

           

          Have you manually gone to the nVidia site and ensured you have the latest drivers for your video card?

          • 2. Re: import failure
            leecanning69 Level 1

            hi i installed quicktime and it seems to work for now.  it doesnt make any sense as i have been using exactly the same files just fine without quicktime.   the files open in every other program except elements.    im not sure why a fancy adobe program would need an ancient apple program like quicktime to make something work?

            • 3. Re: import failure
              Steve Grisetti Adobe Community Professional

              As I said, Quicktime does provide some components that Windows doesn't otherwise have.

               

              If we've resolved your issue, please mark this question as correctly answered.