I assume, you tried it with "Add WebFonts"?
This forum is indeed faster than ADOBE. You could try to reach them through chat. This worked always pretty fast in my cases.
For me CHAT SUPPORT always worked very good. You may need some patience before there´s someone in the line (In my case never longer than 5 minutes).
Yeah, adding the font through Muse. Thanks for trying to help.
No, haven't tried that. Thanks!