15 Replies Latest reply on Jun 15, 2017 12:58 AM by Chen's ONE

    ps cc2017 create new file  stuck on create dialog box

    Chen's ONE

      It's stuck when you create a new document.

      QQ图片20170612223618.jpg

      CPU:I5-6500

      Momery:16G

      HARD DISK:128GSSD+1THD

      SCREEN CARD:NIVIDA GF745

        • 1. Re: ps cc2017 create new file  stuck on create dialog box
          cmgap Adobe Community Professional

          What happen if you navigate to the folder where the document is and you try to open it from the directory level? Have you moved the file? Can you try CMD or CTL N and see what happens? Are you getting an error message?

          • 2. Re: ps cc2017 create new file  stuck on create dialog box
            SG... Adobe Employee

            Hi,

             

            Does ESC dismiss the dialog? Can you go to Help> System Info... and copy the text contents in a reply?

             

            @Celeste That is the New doc dialog and it is trying to create a new doc not open an existing one, just as an FYI. There may be a localization issue or a file permission problem??

             

            thx,

            steve

            • 3. Re: ps cc2017 create new file  stuck on create dialog box
              cmgap Adobe Community Professional

              Yes - I am wondering if he can bypass the New Start Window temporarily if it is a localization issue, he can still get on with working on the task at hand.

              • 4. Re: ps cc2017 create new file  stuck on create dialog box
                SG... Adobe Employee

                Hi,

                 

                Yes, you can try reverting back to the legacy New dialog and see how that works.

                 

                Create documents in Photoshop using templates and presets

                 

                thx,

                steve

                • 5. Re: ps cc2017 create new file  stuck on create dialog box
                  jbm007 Adobe Community Professional

                  Can you try a different type of document?

                   

                  Does it happen on creating any document?

                  • 6. Re: ps cc2017 create new file  stuck on create dialog box
                    Chen's ONE Level 1

                    I just create new psd file.

                    • 7. Re: ps cc2017 create new file  stuck on create dialog box
                      Chen's ONE Level 1

                      I  just want to create new psd file,it stuck one minute.

                      and then I create again,it's fine.

                      • 8. Re: ps cc2017 create new file  stuck on create dialog box
                        Chen's ONE Level 1

                        press ESC is no work.

                        You can see this issue when you first time create new PSD file  after start Photoshop.exe .

                        • 9. Re: ps cc2017 create new file  stuck on create dialog box
                          jbm007 Adobe Community Professional

                          Are you signed in to your Creative cloud account?

                          Ii don't see your avatar in the upper right corner.

                          • 11. Re: ps cc2017 create new file  stuck on create dialog box
                            Chen's ONE Level 1

                            I found that this problem when  I  create new blank PSD file first time.

                            if i second time do it ,it's fine.

                            • 12. Re: ps cc2017 create new file  stuck on create dialog box
                              SG... Adobe Employee

                              Hi,

                               

                              Can you go to Help> System Info... and copy the text contents in a reply?

                               

                              thx,

                              steve

                              • 13. Re: ps cc2017 create new file  stuck on create dialog box
                                Chen's ONE Level 1

                                Adobe Photoshop 版本: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

                                启动次数: 15

                                版本: 10 或更高版本

                                系统结构: Intel CPU 系列: 6,型号: 14,分级: 3 具有 MMX 扩展指令集,SSE 整数,SSE 浮点,SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

                                物理处理器数: 4

                                处理器速度: 3192 MHz

                                内建内存: 16325 MB

                                空闲内存:2 MB

                                Photoshop 可用的内存: 14437 MB

                                Photoshop 占用的内存: 72 %

                                历史记录缩览图: 启用。

                                Touch Bar: 启用。

                                别名图层: 停用。

                                修改键调板: 启用。

                                远光灯: 停用。

                                图像拼贴大小: 1024K

                                图像高速缓存级别: 4

                                字体预览: 中

                                文本书写器: 东亚

                                OpenCL 于 16:32:47 (Initializing OpenCL and OpenCL enabled features)

                                在 2017/6/13 上崩溃显示器: 1

                                显示边界: 上= 0、左= 0、下= 1080、右= 1920

                                OpenGL 绘图: 启用。

                                OpenGL 允许使用旧 GPU: 未检测到。

                                OpenGL 绘图模式: 高级

                                OpenGL 允许使用普通模式: True.

                                OpenGL 允许使用高级模式: True.

                                AIFCoreInitialized=1

                                AIFOGLInitialized=1

                                OGLContextCreated=1

                                NumGLGPUs=1

                                NumCLGPUs=1

                                NumNativeGPUs=0

                                glgpu[0].GLVersion="4.1"

                                glgpu[0].IsIntegratedGLGPU=0

                                glgpu[0].GLMemoryMB=4096

                                glgpu[0].GLName="NVIDIA GeForce GTX 745"

                                glgpu[0].GLVendor="NVIDIA Corporation"

                                glgpu[0].GLVendorID=4318

                                glgpu[0].GLDriverVersion="22.21.13.8233"

                                glgpu[0].GLRectTextureSize=16384

                                glgpu[0].GLRenderer="GeForce GTX 745/PCIe/SSE2"

                                glgpu[0].GLRendererID=4994

                                glgpu[0].HasGLNPOTSupport=1

                                glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um ,nvwgf2um,nvwgf2um"

                                glgpu[0].GLDriverDate="20170517000000.000000-000"

                                glgpu[0].CanCompileProgramGLSL=1

                                glgpu[0].GLFrameBufferOK=1

                                glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

                                glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

                                glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                                glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                                glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                                glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                                glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                                glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                                glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                                glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                                glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                                glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                                glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                                glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                                clgpu[0].CLPlatformVersion="1.2"

                                clgpu[0].CLDeviceVersion="1.2 CUDA"

                                clgpu[0].IsIntegratedCLGPU=0

                                clgpu[0].CLMemoryMB=4096

                                clgpu[0].CLName="GeForce GTX 745"

                                clgpu[0].CLVendor="NVIDIA Corporation"

                                clgpu[0].CLVendorID=4318

                                clgpu[0].CLDriverVersion="382.33"

                                clgpu[0].CLBandwidth=2.52382e+10

                                clgpu[0].CLCompute=242.734

                                GUIDBucket:

                                  bucket: 88

                                  test: ReduceUXFriction

                                应用程序文件夹: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                                临时文件路径: C:\Users\qeegu003\AppData\Local\Temp\

                                Photoshop 暂存盘具有异步 I/O 已启用

                                暂存卷:

                                  启动,119.2G,66.4G 可用

                                必需的增效工具文件夹: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

                                主要增效工具文件夹: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                                 

                                安装的组件:

                                  A3DLIBS.dll  A3DLIB Dynamic Link Library  9.2.0.112

                                  ACE.dll  ACE 2017/01/26-01:10:02  79.579975  79.579975

                                  AdbePM.dll  PatchMatch 2016/11/03:19:48:57  1.578146  1.578146

                                  AdobeLinguistic.dll  Adobe Linguisitc Library  10.0.0

                                  AdobeOwl.dll  Adobe Owl  5.2.11

                                  AdobePDFL.dll  PDFL 2016/08/10-16:53:20  79.195992  79.195992

                                  AdobePIP.dll  Adobe Product Improvement Program  7.4.1.60.45263

                                  AdobeSVGAGM.dll  AdobeSVGAGM  79.579975  79.579975

                                  AdobeXMP.dll  Adobe XMP Core 2016/09/14-01:09:01  79.159824  79.159824

                                  AdobeXMPFiles.dll  Adobe XMP Files 2016/09/14-01:09:01  79.159824  79.159824

                                  AdobeXMPScript.dll  Adobe XMP Script 2016/09/14-01:09:01  79.159824  79.159824

                                  adobe_caps.dll  Adobe CAPS  10,0,0,6

                                  AGM.dll  AGM 2017/01/26-01:10:02  79.579975  79.579975

                                  ahclient.dll    AdobeHelp Dynamic Link Library  2.2.0.1

                                  AIDE.dll  AIDE 2016/05/27-01:08:49  79.574279  79.574279

                                  amtlib.dll  AMTEmu  9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38)

                                  ARE.dll  ARE 2017/01/26-01:10:02  79.579975  79.579975

                                  AXE8SharedExpat.dll  AXE8SharedExpat 2015/03/13-23:40:54  79.562390  79.562390

                                  AXEDOMCore.dll  AXEDOMCore 2015/03/13-23:40:54  79.562390  79.562390

                                  Bib.dll  BIB 2017/01/26-01:10:02  79.579975  79.579975

                                  BIBUtils.dll  BIBUtils 2017/01/26-01:10:02  79.579975  79.579975

                                  boost_date_time.dll  photoshopdva  10.0.0

                                  boost_signals.dll  photoshopdva  10.0.0

                                  boost_system.dll  photoshopdva  10.0.0

                                  boost_threads.dll  photoshopdva  10.0.0

                                  cg.dll  NVIDIA Cg Runtime  3.0.00007

                                  cgGL.dll  NVIDIA Cg Runtime  3.0.00007

                                  CITThreading.dll  Adobe CITThreading  2.1.0.1  2.1.0.1

                                  CoolType.dll  CoolType 2017/01/26-01:10:02  79.579975  79.579975

                                  dnssd.dll  Bonjour  3,0,0,2

                                  dvaaudiodevice.dll  photoshopdva  10.0.0

                                  dvacore.dll  photoshopdva  10.0.0

                                  dvacrashhandler.dll  Adobe Audition CC 2017  10.0.0

                                  dvamarshal.dll  photoshopdva  10.0.0

                                  dvamediatypes.dll  photoshopdva  10.0.0

                                  dvametadata.dll  photoshopdva  10.0.0

                                  dvametadataapi.dll  photoshopdva  10.0.0

                                  dvametadataui.dll  photoshopdva  10.0.0

                                  dvaplayer.dll  photoshopdva  10.0.0

                                  dvatransport.dll  photoshopdva  10.0.0

                                  dvaui.dll  photoshopdva  10.0.0

                                  dvaunittesting.dll  photoshopdva  10.0.0

                                  dynamiclink.dll  photoshopdva  10.0.0

                                  ExtendScript.dll  ExtendScript 2016/12/13-13:10:33  80.1089815  80.1089815

                                  icucnv40.dll  International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

                                  icudt40.dll  International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

                                  icuuc40.dll  International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

                                  igestep30.dll  IGES Reader  9.3.0.113

                                  imslib.dll  IMSLib DLL  10.0.0.11

                                  JP2KLib.dll  JP2KLib 2017/04/05-14:24:38  79.266006  79.266006

                                  libifcoremd.dll  Intel(r) Visual Fortran Compiler  10.0 (Update A)

                                  libiomp5md.dll  Intel(R) OpenMP* Runtime Library  5.0

                                  libmmd.dll  Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler  12.0

                                  LogSession.dll  LogSession  7.4.1.60.45263

                                  mediacoreif.dll  photoshopdva  10.0.0

                                  MPS.dll  MPS 2016/09/14-15:20:26  79.577269  79.577269

                                  pdfsettings.dll  Adobe PDFSettings  1.04

                                  Photoshop.dll  Adobe Photoshop CC 2017  18.1.1

                                  Plugin.dll  Adobe Photoshop CC 2017  18.1.1

                                  PlugPlugExternalObject.dll  Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)  7.0.0

                                  PlugPlugOwl.dll  Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)  7.0.0.67

                                  PSArt.dll  Adobe Photoshop CC 2017  18.1.1

                                  PSViews.dll  Adobe Photoshop CC 2017  18.1.1

                                  SCCore.dll  ScCore 2016/12/13-13:10:33  80.1089815  80.1089815

                                  SVGRE.dll  SVGRE  79.579975  79.579975

                                  svml_dispmd.dll  Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler  12.0

                                  tbb.dll  Intel(R) Threading Building Blocks for Windows  4, 4, 2016, 0412

                                  tbbmalloc.dll  Intel(R) Threading Building Blocks for Windows  4, 4, 2016, 0412

                                  TfFontMgr.dll  FontMgr  9.3.0.113

                                  TfKernel.dll  Kernel  9.3.0.113

                                  TFKGEOM.dll  Kernel Geom  9.3.0.113

                                  TFUGEOM.dll  Adobe, UGeom?  9.3.0.113

                                  updaternotifications.dll  Adobe Updater Notifications Library  10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)  10.0.0.1

                                  VulcanControl.dll  Vulcan Application Control Library  5.3.0.16

                                  VulcanMessage5.dll  Vulcan Message Library  5.3.0.16

                                  WRServices.dll  WRServices Thu Jan 07 2016 04:50:10  Build 0.21960  0.21960

                                  wu3d.dll  U3D Writer  9.3.0.113

                                • 14. Re: ps cc2017 create new file  stuck on create dialog box
                                  jbm007 Adobe Community Professional

                                  Can you try R-click on the PS icon and select "run as administrator " from the properties menu and see if that works?

                                  • 15. Re: ps cc2017 create new file  stuck on create dialog box
                                    Chen's ONE Level 1

                                    yes, I try it,but is no work.