1 Reply Latest reply on Jul 18, 2017 11:08 AM by Tariq Dar

    Digital Signature Crashes Adobe Reader


      I have an end user that is running into a periodic issue where when she attempts to save a file that has been digital signed, Reader will become unresponsive and close. However, it doesn't happen all the time. For example, I was standing next to her and when she signed something, it saved just fine.


      Anything I can do to help her?


      Thank you!

        • 1. Re: Digital Signature Crashes Adobe Reader
          Tariq Dar Adobe Employee

          Hi amerifirstf335759,


          Sorry for the delay in response.


          Check if you have any pending updates, to check, launch Acrobat > Help > Check for updates. Also, try repairing the application to repair  Acrobat/Reader > Help > Repair installation (Applicable to windows users only)

          Also, you may try launching Reader with Admin rights.


          If you already have found a solution to this problem, please update the thread with your findings that will help others.



          -Tariq Dar

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