1 Reply Latest reply on Jul 18, 2017 11:20 AM by Tariq Dar

    Acrobat Pro prompt to create digital ID instead of being prompted to select and sign

    araz247

      Have an issue with Acrobat Pro prompt to create digital ID instead of being prompted to select and sign each time I try signing a document through SharePoint. Documents not uploaded through SharePoint work as normal.

      This is the box I get each time I try to sign a document in Sharepoint. Out a Sharepoint, I am able to sign with no issues or getting this prompt.

       

        • 1. Re: Acrobat Pro prompt to create digital ID instead of being prompted to select and sign
          Tariq Dar Adobe Employee

          Hi araz247,

           

           

          Sorry for the delay in response.

           

          Check if you have any pending updates, to check, launch Acrobat > Help > Check for updates. Also, try repairing the application to repair  Acrobat/Reader > Help > Repair installation (Applicable to windows users only)

          Also, you may try launching Reader with Admin rights. Let us know if that helps.

           

          If you already have found a solution to this problem, please update the thread with your findings that will help others.

           

           

           

          -Tariq Dar

          1 person found this helpful