2 Replies Latest reply on Jun 13, 2017 8:50 AM by kingfysher

    Photoshop 2017 on Windows 7 won't open files.

    kingfysher

      I can't open existing files in Photoshop. I've tried opening many different files of various types (including .jpgs and .tiffs) the File Menu, going through Lightroom (which works fine), through  Bridge, double-clicking files through Explorer, dragging and dropping, using "Recent Files". I don't get any error messages; Photoshop simply doesn't open a new window.

       

      I can create a new file, which creates a new window.

      The only error I can find is in the Windows Event log:

      Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

      Faulting module name: Spaces.8li_unloaded, version: 0.0.0.0, time stamp: 0x57fde3d0

      Exception code: 0xc0000005

      Fault offset: 0x000007fed33f53d0

      Faulting process id: 0x272c

      Faulting application start time: 0x01d2e3fb33db7081

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

      Faulting module path: Spaces.8li

      Report Id: 1235bf5a-4ff0-11e7-85c6-0071cc7ebe82

       

      I tried uninstalling and re-installing Photoshop, and then the entire CC photography suite. I've got plenty of memory and plenty of disk space.

       

      Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006  x64

      Number of Launches: 39

      Version: 7 SP1

      System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3591 MHz

      Built-in memory: 16301 MB

      Free memory: 8026 MB

      Memory available to Photoshop: 14507 MB

      Memory used by Photoshop: 60 %

       

      Any help would be appreciated.