Export and conversion to word doesn't work

[pbfbnyc]

Hello, I select the file and press convert, it spins twice then it clears the file and nothing happens.

I see many others having the same issue.

Please help

Paul

[MeenakshiNegi]

Hi pbfbnyc,

Please try to repair the application installation and check if the application updated to the latest patch released.

Launch the application and go to Help menu > Repair Installation and Check for updates.

Also try to export PDF online here: https://cloud.acrobat.com/exportpdf

Check if file converts without any issue.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

[pbfbnyc]

Hello Meenakshi,

I do not have an option for repair installation on my help help menu. I did check for updates and the message was that my version is up to date.

The link seemed to work but when I hit the download button, I did not get an option of where to save the file and it is not in my download files.

I have an idea, How about getting this to work the way Adobe promised so that I can actually get what I paid for?

Think that is possible?

PBFBNYC

[markk32162795]

I am using the Acrobat Exporting PDF's software but when I convert my PDF to word I lose signatures and dates.  They turn to unreadable symbols, etc.  Any help?