I am astonished back the lack of competence, and the poor telephone support infrastructure provided by a multimillion international company. I spent the last week desperately trying to figure out why my payment failed, without success. To add to it, I spent 40 minutes on phone today speaking to a member of staff, in a complete waste of time and no help at all.
Despite successfully charging my first payment, for some reason, the second payment failed, and now i have only a week to fix the problem before my subscription is deactivated. I've used multiple cards, without success (all have credit to pay for the membership). My current membership is based on my home town location (Kuwait, middle east), I was wondering if I could change it to a UK based membership to allow me to pay using a British credit card. My current membership is student and teacher 1 year monthly plan, if I cancel it to change the country, can I re-purchase it at the discounted price for students?
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As you are not able to make the payment, I will suggest you contact support here: contact-bumper
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