1 Reply Latest reply on Jun 16, 2017 10:24 AM by meenakshin83966505

    Payment failure

    sbnakhi

      I am astonished back the lack of competence, and the poor telephone support infrastructure provided by a multimillion international company. I spent the last week desperately trying to figure out why my payment failed, without success. To add to it, I spent 40 minutes on phone today speaking to a member of staff, in a complete waste of time and no help at all.

      Despite successfully charging my first payment, for some reason, the second payment failed, and now i have only a week to fix the problem before my subscription is deactivated. I've used multiple cards, without success (all have credit to pay for the membership). My current membership is based on my home town location (Kuwait, middle east), I was wondering if I could change it to a UK based membership to allow me to pay using a British credit card. My current membership is student and teacher 1 year monthly plan, if I cancel it to change the country, can I re-purchase it at the discounted price for students?

        • 1. Re: Payment failure
          meenakshin83966505 Adobe Employee

          Hi sbnakhi,

           

          Please let us know if you are still experiencing the issue.

           

          As you are not able to make the payment, I will suggest you contact support here: contact-bumper

          Make sure you sign in with the same Adobe ID under which you have purchased the product.

           

          Let us know if you still experience the issue.

           

          Regards,

          Meenakshi