1 Reply Latest reply on Jan 25, 2019 1:52 PM by Chad.Baker

    FAQ: Where do I find Premiere Pro crash logs on Windows or Mac?

    RameezKhan Adobe Employee

      When Premiere Pro crashes, it places the crash logs on your computer. The crash logs stores relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.

       

      Follow these steps to find Premiere Pro crash logs on Windows:

      1. Open Windows Explorer by pressing the Windows+E keys.
      2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
      3. Navigate to the following folder to collect the crash log

      OS:\Users\<username>\AppData\Roaming\Adobe\Premiere Pro\13.0\logs

      [NOTE: <username> is your Windows user name]

       

      13.0 refers to Premiere Pro CC 2019. If you're using a different version of Premiere Pro, you have to check the corresponding folder for that version. For example, crash log for Premiere Pro CC 2015.3 is stored in the 10.0 folder.