When Premiere Pro crashes, it places the crash logs on your computer. The crash logs stores relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.
Follow these steps to find Premiere Pro crash logs on Windows:
[NOTE: <username> is your Windows user name]
11.0 refers to Premiere Pro CC 2017. If you're using a different version of Premiere Pro, you have to check the corresponding folder for that version. For example, crash log for Premiere Pro CC 2015.3 is stored in the 10.0 folder.