10 Replies Latest reply on Jun 15, 2017 7:25 AM by m_vargas

    Failures to download Adobe Flash Player on Windows XP

    tonyp17615964

      As of today, I have been unable to download Adobe Flash Player updates. The download stops with an unspecified failure about 50% of the way through -- I don't even get to the installation point. It occurs in both Firefox and IE. I am using a Windows XP system, and updates prior to today have been trouble-free.

       

      I have also uninstalled Flash Player and tried to reinstall it, but it failed in the same way which means I now have no working copy of it.

       

      Is there some log or other information to help track down the cause?

       

      [moderator: for clarity, added 'Windows XP' to title]

        • 2. Re: Failures to download Adobe Flash Player on Windows XP
          trmcdougle Level 1

          I have enabled the ADM.trace advanced logging and looked at the results (I an IT support pro). It seems there is a problem with the binary signature validation, so a problem at your end!

           

          The end of the Adobe_ADM.log is as follows :-

           

           

          06/14/17 16:56:00:171 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 2344 | Segment downloaded for package: 'A' for segmentId: '19' dataHash: '933d85323c730f93295032881f32163e827a72a31272d4cce0c49393692064df' serverHash: '933d85323c730f93295032881f32163e827a72a31272d4cce0c49393692064df'

          06/14/17 16:56:00:218 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | DownloadProgressIntercept : package : Adobe Flash Player, currExecutionState : 4

          06/14/17 16:56:00:218 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | DownloadProgressIntercept. Sending progress to UI : 50

          06/14/17 16:56:00:421 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | DownloadProgressIntercept : package : Adobe Flash Player, currExecutionState : 5

          06/14/17 16:56:00:421 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | DownloadProgressIntercept. Completed

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | DownloadProgressIntercept. Starting install

          06/14/17 16:56:00:437 | [DEBUG] |  | ADM |  | WorkflowManager |  |  | 3520 | Starting install for all packages.

          06/14/17 16:56:00:437 | [INFO] |  | ADM |  | ApplicationContext |  |  | 3520 | Installation started for package 'Adobe Flash Player'

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | Launching installer for package 'Adobe Flash Player' at path 'C:\Documents and Settings\Thurstan\Local Settings\Application Data\Adobe\69D1D74A-93A5-4267-827D-40693E703ED1\3B85F00E-7BCD-4B45-BBCF-EFD303BF6D0F\808B 2896-6632-4BA1-9A4A-BA1A9390DE26'

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | Adding argument for installer: '-install'

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | Adding argument for installer: '-iv'

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | Adding argument for installer: '8'

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | Adding argument for installer: '-au'

          06/14/17 16:56:00:437 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 3520 | Adding argument for installer: '1'

          06/14/17 16:56:00:718 | [ERROR] |  | ADM |  | ApplicationContext | ValidationFailure |  | 3520 | Binary signature validation failed.

          06/14/17 16:56:00:718 | [ERROR] |  | ADM |  | ApplicationContext | InstallError |  | 3520 | Error while validating installer for package 'Adobe Flash Player' at path 'C:\Documents and Settings\Thurstan\Local Settings\Application Data\Adobe\69D1D74A-93A5-4267-827D-40693E703ED1\3B85F00E-7BCD-4B45-BBCF-EFD303BF6D0F\808B 2896-6632-4BA1-9A4A-BA1A9390DE26'

          06/14/17 16:56:00:734 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 3520 | Showing screen: finishScreen

           

           

          (This system is an Windows XP SP3 32Bit with the Flash update install started from Opera 36-closed before running, checked task manager to be sure it had finished closing- and it also has Firefox and IE installed)

          • 3. Re: Failures to download Adobe Flash Player
            tonyp17615964 Level 1

            When you say "at your end", are you referring to Adobe or me? I'm assuming that you mean Adobe's end as you seem to have reproduced something similar.

             

            How do I enable this logging myself?

            • 4. Re: Failures to download Adobe Flash Player
              m_vargas Adobe Employee

              @trmcdougle

              Thank you for posting the log file. I'm going to investigate further and reply back later today.

               

              --

              Maria

              • 5. Re: Failures to download Adobe Flash Player
                m_vargas Adobe Employee

                #tonyp17615964

                 

                This is the reply I thought I had posted earlier today, but apparently forgot to click 'add reply' or something.

                The FAQ linked to below has the instructions to enable debugging on the Adobe_ADM.log file.

                 

                 

                What is the name of the installer file you are using?

                 

                Are you using anti-virus software?  If so, which one, including version?


                I'll need to review the installation log files to troubleshoot the failure.  Please read through the FAQ Where do I find the Flash Player installation log on Windows? and provide the 3 files listed.  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document.  Post the link to the uploaded files in your reply.

                 

                --

                Maria

                 

                p.s.  possibly same issue is being reported at newest flash update won't complete install on Windows XP (or Vista)

                • 6. Re: Failures to download Adobe Flash Player on Windows XP
                  trmcdougle Level 1

                  Yes, I meant Adobe

                   

                  For complete info, Maria, here are my full details

                   

                  flashplayer26pp_ha_install.exe (so the correct type for the Opera as far as I can tell)

                   

                  AVG Antivirus Free 17.4.3014, updated definitions 170614-0 (latest free version and updates for Win XP 32Bit)

                   

                  The FlashInstall32.log log file does not exist, presumably as it doesn't get that far! (the only flash install log file in that folder is the FlashInstall.log for the older version 25 current installed). I searched the entire machine (including hidden and system) for the FlashInstall32.log filename, it is nowhere to be found.

                   

                  I have also uploaded the full Adobe_ADM and _GDE  logs at Shared Files - Acrobat.com

                  • 7. Re: Failures to download Adobe Flash Player on Windows XP
                    m_vargas Adobe Employee

                    Hi,

                    We've been able to reproduce the behaviour and are escalating to the online installer team.  The online installer downloads and installs Flash Player silently in the background.  The offline installer, posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section is working fine.  Please use the offline installer until the online installer is fixed.

                     

                    Thank you.

                     

                    --

                    Maria

                    1 person found this helpful
                    • 8. Re: Failures to download Adobe Flash Player on Windows XP
                      tonyp17615964 Level 1

                      I'm using the online installer. My log files are uploaded to https://files.acrobat.com/a/preview/9f62a254-b393-40dc-8448-4c4157f5f7c9

                      Shared Files - Acrobat.com

                       

                      I am using AVG business edition (ver. 3556). I tried temporarily disabling it but it made no difference.

                      • 9. Re: Failures to download Adobe Flash Player on Windows XP
                        m_vargas Adobe Employee

                        Thank you for posting the log file and the additional information on the anti-virus behaviour.  We have been able to reproduce and have escalated to the team that handles the online installer.  In the interim, please use the offline installer (I posted a link to it previously).

                        1 person found this helpful
                        • 10. Re: Failures to download Adobe Flash Player on Windows XP
                          m_vargas Adobe Employee

                          This is a duplicate of newest flash update won't complete install on Windows XP (or Vista)

                           

                          To keep from posting the same content to multiple discussion topics I'm locking this topic.  For updates see newest flash update won't complete install on Windows XP (or Vista)