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Holding down the Alt key wouldn't restore your InDesign preferences. Read this article about the proper keyboard method and the method of removing files to restore preferences
Do you have any third party add-ons (extensions/plug-ins) installed in InDesign?
- Check that the versions used are fully compatible with your version of InDesign.
- Also try uninstalling them from InDesign altogether.
Also are you running InDesign CC (2017)? or another version of InDesign?
Which Operating System are you using (e.g. Windows 10?)
Hi Steve, thanks I already did the trick holding ALT when opening the application. Made it for me once but then the error returned.
Hi Cari, i don't use any plugin and my OS is macOS 10.12.5 with CC2017 (Indesign 12.0).