3 Replies Latest reply on Jun 16, 2017 3:28 PM by jr3_ppd

    ADE will not open!

    CrazyForKate

      I've been using Adobe Digital Editions for a few years now, especially for ebooks from my public library via Overdrive. (I have a Kobo.) It's been fine for years, but now the program absolutely refuses to open when I click on it. I've tried opening as administrator. I've tried uninstalling and reinstalling. It just will. not. work. I'm not aware of any other way to get Overdrive books onto my device. Did anyone find a fix that worked? I'm going to be really annoyed if I lose all access to my library books.

        • 1. Re: ADE will not open!
          monye77067757

          I have the same issue! please help

          • 2. Re: ADE will not open!
            jr3_ppd

            This is the Windows 7 crash message:

             

            Problem signature:
              Problem Event Name: CLR20r3
              Problem Signature 01: DigitalEditions.exe
              Problem Signature 02: 4.5.5.0
              Problem Signature 03: 592f15cc
              Problem Signature 04: PresentationCore
              Problem Signature 05: 4.7.2053.0
              Problem Signature 06: 58fa7405
              Problem Signature 07: 46a2
              Problem Signature 08: 16
              Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
              OS Version: 6.1.7601.2.1.0.256.48
              Locale ID: 1033
              Additional Information 1: 0a9e
              Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
              Additional Information 3: 0a9e
              Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

            Read our privacy statement online:
              http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

            If the online privacy statement is not available, please read our privacy statement offline:
              C:\Windows\system32\en-US\erofflps.txt

            • 3. Re: ADE will not open!
              jr3_ppd Level 1

              Uninstalled 4.5.5, rebooted, installed 4.5.3 still failure.

               

              Uninstalled 4.5.3, rebooted, installed 4.0.0 still failure.

               

              Uninstalled 4.0.0, rebooted, installed 3.0.0 finally works.