As you mentioned that the folder was upgraded to Lightroom 6 even though you have Lightroom CC licenses, could you please check and let me know if the creative cloud application is running on the computer and make sure that you have signed in using the Adobe ID.
And the gray thumbnails might be a result of an incorrect color profile so please make sure that you have the correct color profile select in the operating system.
The Creative cloud application is in fact running.
As for the grey thumbnails, it is not as if the photos are black and white with the wrong greyscale, it is that the thumbnails are all just a solid grey color. I had some labeled green to indicate something and that is showing up but not the images themselves. If it is a color profile issue, where would I see/fix this issue?
Thank you for sharing the information Nicole. Could you please let us know which operating system are you using?
I am exporting the catalog from my iMac and trying to open from Dropbox from a Dell Laptop.
Are the smart previews in Dropbox? If not, I wonder if that would make a difference.
I have deleted all and trying fresh. They are currently uploading to Dropbox the previews.lrdata, smart previews.lrdata and the .lrcat files. I have ensured that the editors laptop is using my second licence of LR through CC and that I am signed in to CC on both but logged out of LR on my desktop while the upload is happening.
Hi! I am in the exact same boat...with the same results. What finally happened? did it work??? Tips are greatly appreciated before I decide to drive over hard drives and give up after numerous attempts
I think it is safer to just send (via Dropbox) a Catalog with Smart Previews in a zip file to your editor.
Trying to 'Share' the catalog through Dropbox is highly prone to failure.
Check out this site- How to Use a Master Lightroom Catalog to Outsource Photo Editing - Essential Edit