8 Replies Latest reply on Aug 16, 2017 5:01 AM by Peter Grainge

    RH 2015 Running Slowly

    Tim D Morris Level 1

      My RH 2015 started running slowly earlier this week.  While generating a webhelp project that takes 45 minutes on a slow day (e.g., after closing program, deleting .cpd file, making updates, and generating webhelp) and less than 20 minutes if the project is already open and has been previously generated, RH started randomly displaying "(Not Responding)" on the "Generating WebHelp..." title bar and the system displayed multiple messages with the title "Error" and the message "The operation has timed out".  I could not tell for certain if these messages were tied to RH; there was no other identifying information.  Everything appeared to still be running--over 2 hours when I finally tried to abort the process.  I clicked Cancel and the red X on the title bar with no effect; the animation sequence on the "Generating WebHelp..." window was still going.  I haven't seen that before when RH crashes.  I used Task Manager to close the program, deleted the .cpd file, and tried again.  No good.  I remembered that IT installed BitDefender on my system last Friday.  IT said it should have sped up processing, not slowed it down.  I read the previous post related to fonts.  My rhfontset.apj file is 14 KB.  I haven't tried deleting fonts/font sets yet.  I attempted to close RH again, unsuccessfully, and noticed the project's .ldb (an old Access 98 live database file?) was still open.  I eventually rebooted.  No change.  Recommendations?  Thanks.

        • 1. Re: RH 2015 Running Slowly
          Captiv8r Adobe Community Professional & MVP

          As you say BitDefender was installed at roughly the time this began, have you tried disabling it or uninstalling it to see if things change?


          Cheers... Rick

          • 2. Re: RH 2015 Running Slowly
            Tim D Morris Level 1

            Sorry for the delay in writing back. I was able to get the project to generate at that time.  I'm trying to regenerate it now, and I aborted the process after letting it run for over 1 hour with no success.  The issue appears to be tied to one of the webhelp layouts in the project; others have generated successfully.

            Regarding BitDefender, yes, it was installed about the same time by our corporate office.  I have not yet requested it be uninstalled; IT has assured me it should not be the issue.

            I have noticed the RH project has a lot of files now that I do not recognize.  They appear to be tied to generating an Android phone layout.  The file extensions include: [project_name].sctfdl, .hha, .trb, .trcss, .trf, .trglol, .tridxl, .trk, .trl, .trs, .trtocl, and .trvset.  I Google the .sctfdl file type and found nothing.  I opened the file, and it begins with: <rhpml><ScreenLayouts><ScreenLayout name="Android_Phone_Layout">.  I am the only tech writer currently working on this project.  At least that I am aware of, I did not change any of the project settings or settings for this webhelp layout that would have added support for an Android phone.  I did recently get a new Android phone, and I added an app to the phone to access the Slack channels I use at work.  Any ideas if that process could have somehow added these files to the RH project?  Any thoughts on whether the addition of these files could be the reason for this project's generating slowly?  Any thoughts on how to remove those files from the project?  Note: After aborting the last run, I deleted all the files listed above along with the project's .cpd file.  The system regenerated all of them.  Thanks for any insights you may be able to provide!

            • 3. Re: RH 2015 Running Slowly
              Jeff_Coatsworth Adobe Community Professional & MVP

              Just ignore them – they’re for content being presented on an Android phone screen resolution

              • 4. Re: RH 2015 Running Slowly
                Peter Grainge Adobe Community Professional

                I have seen IT folks say certain installations will not affect users and been able to prove they did. However, in this case as the issue is only with one output, I'm inclined to think the problem is in the project.


                Are the files you mention in the output as if you are producing WebHelp, there shouldn't be any Android related files. Are you generating the output to a local folder? If you are, then try generating it to a different local folder. If you are generating to a network drive, then change to a local drive. Publishing should be used to output to a network drive.


                See www.grainge.org for RoboHelp and Authoring information




                • 5. Re: RH 2015 Running Slowly
                  Tim D Morris Level 1

                  I am publishing to a local folder. Yesterday, I decided to create a duplicate webhelp layout.  I made a copy of the layout that was generating slowly, thought better of making a copy of that layout since it wasn't working properly, tried to delete it, but could not.  The system will not let me delete the copy I made of the webhelp layout.  I created a duplicate from another webhelp layout in the same project, modified it to generate the output I needed, and generated the project.  While it still took a long time to complete, it did complete and the output works; I have what I need for now, but the problem still exists.  When I looked to see if the webhelp folder contained any files I didn't recognize (Peter, I do not see any files in the output folder with the Android extensions listed previously), I noticed that the file count nearly doubled. This morning, I noticed the generated webhelp folder had within it a copy of the same generated webhelp (i.e., webhelp/webhelp, where both folders appeared to contain all the output folders and files).  I wondered if I did anything accidentally that would have put a copy within a copy; I've never seen that before.  I checked the date/time the embedded webhelp folder was created.  The embedded webhelp folder was generated within the time frame that the folders within the main webhelp folder were being generated.  See image below of file folders generated within the main webhelp folder:


                  I've never seen this before.  Any ideas on what might have caused this behavior?  Aside from deleting the embedded webhelp folder from the generated output, any thoughts on what I might need to do to correct this problem?

                  Side notes:

                  • I was at my daughter's dental appointment while the project was generating yesterday, so I wasn't at my PC to enter any keystrokes during the generation process.  While it's possible, it's quite unlikely that anyone else in my office would have touched my PC.
                  • I'm officially on vacation today and out the rest of this week, so it will be a while before I read any replies to this post.

                  Thanks again in advance for any feedback you might have!

                  • 6. Re: RH 2015 Running Slowly
                    Peter Grainge Adobe Community Professional

                    Two main things here.


                    1] If an output isn't working properly, create a new one, not a duplicate. The latter is duplicating whatever is wrong if it is a layout issue.


                    2] It sounds like the path you are generating to has got altered somewhere along the line so that you have an output within an output.


                    Generate to a brand new folder with a brand new layout. Take screenshots of the old one to note the settings.


                    See www.grainge.org for RoboHelp and Authoring information




                    • 7. Re: RH 2015 Running Slowly
                      Tim D Morris Level 1

                      Peter, thanks!  I revisited the replies to this post again. When I read your recommendation regarding the output path, I changed the folder name to the right of the SSL folder in the project's default output folder but didn't change any part of the path to the left of the SSL folder.  This time, I created new webhelp layouts AND changed the path on the left side of the SSL folder in the project's default output folder.   That seems to have resolved the issues.  Projects that were taking two or more hours to generate and causing RH to embed a webhelp folder within the webhelp folder it was generating are now being generated correctly in under ten minutes.  While we made several other changes (including increasing SharePoint's file count limit) that may have also had an impact, I suspect changing the default output path made the difference.  Again, thanks!

                      • 8. Re: RH 2015 Running Slowly
                        Peter Grainge Adobe Community Professional

                        Glad the issue is resolved.


                        See www.grainge.org for RoboHelp and Authoring information