As per the issue description, Acrobat closes randomly when opening a pdf file, is that correct?
If you have Windows operating system installed on the machine, try following the steps mentioned in the link below:
If that doesn't work, try repairing Acrobat by clicking "Repair Installation" (for Windows only) under Help menu and see if that helps.
Could you please check if Acrobat stays open without opening any pdf file in it?
Which operating system is installed on the machine-Windows/Mac?
What is the version of the application you have installed on the machine?
To check the version: click Start>Control Panel>Programs and Features, check the version field for Adobe Acrobat DC
Keep us posted with the results.
Iam having the same issue with Adobe Acrobat DC version 17.009.20044
It opens and then closes either after opening a PDF (which opens) or directly from start
It doesnt give me enough time to try anything re preferences etc it just crashes
Iam using Windows 10
please assist as this is very inconvenient
Thanks for providing the information.
Could you please let us know if you have tried the steps mentioned in this link: pdf's won't stay open?
Also, try launching Acrobat as an administrator. Locate Acrobat's shortcut on the desktop>right-click>select Run as administrator.
Let us know how it goes.
I work in IT and have some users with this very issue. They will open a PDF with Acrobat Pro XI and some time after, the PDF closes but Acrobat stays open and sometimes they are not able to reopen the PDF after. Doing some research on this very issue, it appears the issue has been ongoing since 2009. What is the fix?
FYI, it doesn't matter what OS or version of Acrobat or Reader. As I said, this appears to be an ongoing issue since 2009 that I can see with no real fix.