Thank you Nancy for your reply. Unfortunately, that is not the issue.
As you said that you did contact the support where you did not get any resolution, is there a case reference number that you can share for your issue so that I can help you escalate it?
Hi Sheena Kaul,
Thank you for your reply. This is case reference number :
I am getting this checked and actioned.
Appreciate your patience.
Thanks Sheena Kaul!