Can't digitally sign an ADOBE FORM

[gdavis1080]

I HAVE TRIED TO OPEN AND SIGN THIS US ARMY FORM USING BOTH INTERNET EXPLORER AND GOOGLE CHROME BUT NONE SEEM TO WORK!

I CONTINUE TO RECEIVE AN ERROR MESSAGE SAYING "THE SMART CARD CANNOT PERFORM THE REQUESTED OPERATION OR THE OPERATION REQUIRES A DIFFERENT SMART CARD"

ANY HELP WOULD BE GREATLY APPRECIATED!!

[Adorobat]

Hi gdavis1080,

As per the description mentioned above, you are getting error message when trying to sign a from, is that correct?

Try filling the form by opening in Acrobat Reader and see if that works.

Visit the following link to download Acrobat Reader on your computer: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Shivam

[gdavis1080]

I downloaded the form from this official site

http://www.apd.army.mil/ProductMaps/PubForm/DAForm.aspx

Opened it in Acrobat and was still unable to sign it ...am I able to send screenshots of the error message in this forum?

[try67]

You can attach images using the Camera icon.

What happens, exactly, when you attempt to sign the form?

What application, including exact version number, are you using to open it?

[try67]

Also, there are hundreds of forms on that page. Please provide the direct link to the one you're referring to.

[gdavis1080]

I apologize but the direct link to the form I was trying to sign http://www.apd.army.mil/pub/eforms/DR_a/pdf/A31.pdf

http://www.apd.army.mil/pub/eforms/DR_a/pdf/A31.pdf

The version I am working with is

2017 Release|Version 2017.009.20044

Attached is the image of the error message I continue to receive....

[Adorobat · Accepted solution]

Hi gdavis1080,

I tried to open the link but its showing error. You may refer to the steps suggested in the following link:

Smart Card Reader cannot perform this requested operation - Microsoft Community

Thanks,

Shivam