6 Replies Latest reply on Jun 16, 2017 7:15 AM by astorchoice

    Paying monthly for the plan I don't have

    astorchoice Level 1

      Hi adobe! It's getting worse. I was paying for my plan almost 1 year, after that my subscription was cancelled, but I still pay for my plan. I was chatting with dozen of your support people, my case is still open, but there is no answer, no feedback. Looks like someone is getting my money for nothing.

      It took around 40 minutes to check my details for your support and give me a feedback - you have no subscription, your transactions are not registered..


      I have a record from my bank account where it's clearly shown that I pay for the plan, your support told me they don't see the transactions. I have no plan subscribed in my profile. Where is a true?


      Today is almost a third week without any reply or solutions.