1 2 Previous Next 43 Replies Latest reply on Jun 23, 2017 6:17 AM by Murray Groat

    Adobe Photoshop CS3 & CC 2017 (trial) has stopped working

    Murray Groat

      Hi all,

       

      A few weeks ago I got an error from my Photoshop CS3 software. When I opened it I got to the initial splash screen with it stating "Adobe Photoshop CS3 has stopped working" and I had press CLOSE. I have used this program for nearly 10 years and it has been excellent. I uninstalled/reinstalled it again and again. No luck! After a week of looking through the internet for some sanity, I asked an online art friend and they mentioned that I should get the trial version of Photoshop CC 2017. See what happens. If it works, great. If not, worry. I installed the trial version of Pshop CC 2017 and it opened as far as the initial splash screen then the dreaded error popped up "Adobe Photoshop CC has stopped working" then I had to press CLOSE. Anti-Virus software was temp switched off for CC 2017 install.

       

      I looked up all kinds of Adobe/Photoshop forums for more insight. Nothing helped.

       

      I tried these which did nothing:

      - Altering TWAIN plugin with a tilde symbol

      - No Lava file thingy dll to alter to OLD in Windows folder

      - Event viewer (no idea on this)

      - Defrag

      - CCleaner clean out of temp files

      - Error Check

      - Virus scan

       

      My current specs are:

      - Acer Aspire notebook E 5742

      - Windows 7 Home Premium 64-BIT OS

      - Intel(R) Core(TM) i3 CPU M380 @ 2.53GHz

      - 8.00 GB RAM

      - 506 GB Free Memory Space

      - Graphics card is up to date

      - McAfee Internet Security + Windows Defender

      - Wacom Intuos3 tablet (update drivers)

       

      p.s: Btw should I uninstall Pshop CS3 before installing the trial version of Pshop CC 2017?

       

      Best Regards.

        • 1. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
          JJMack Most Valuable Participant

          Post your Window Crash report details for you Photoshop stopped working crashes CS3 and CC 2017.

          CC 2015 crash.jpg

          • 2. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
            Murray Groat Level 1

            Hi JJMack,

             

            I hope this helps you. I am not very technical savvy with computers. I included the NODE error report details at the end of this message. It pops up after Photoshop CC 2017 error on opening also.

             

            part001.jpg

            part002.jpg

            part003.jpg

            part004.jpg

            • 3. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
              JJMack Most Valuable Participant

              The Problems seem to be happening when Photoshop is trying to use some system code.   May be something like a device driver problem.  

               

              If you can please use CS3 and CC 2017 menu Help>System Info and copy and paste that information here.

               

              If CS3 does not open try resetting your CS3 Preferences and see it it open then.   The way you do that is use the Icon you start CS3 with the immediately if not sooner press and hold down the folding keys Shift+Ctrl+Alt.  If done in time Photoshop should open a dialog window asking if you want the delete your preferences reply Yes

              • 4. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                Murray Groat Level 1

                Hi JJMack,

                 

                 

                My Device Drivers have no red error marks on them.

                 

                DeviceManager.jpg

                 

                And I have tried the 'Shift+Ctrl+Alt' at Photoshop startup for both versions before, manually and the 'Shift+Ctrl+Alt' way. Still not opening. Cannot access Pshop MENU>SYSTEM INFO. Sorry.

                • 5. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                  JJMack Most Valuable Participant

                  When you used Shift+Ctrl+Alt did you get the Dialog and reply Yes?

                   

                  At one time CS3 was working on you machine.  Something changed and it would no longer open. You the uninstall CS3 and Reinstalled and CS3 still would not open. 

                   

                  One thing that can cause Photoshop to not open are corrupt preferences.   Re-installing CS3 does not replace corrupt Preferences.   Preferences are not created when you install Photoshop. Uninstalling Photoshop does not delete Preferences. They are create when you use Photoshop when your user ID does not have them.

                   

                  That is why I want to know if you if you replied  YES.

                   

                  If you did there should be no corrupt CS3 preferences on you system Therefore something other then Preferences change on your system and causes CS3 to crash.  What was change  before CS3 started to crash?. 

                   

                  You wrote "My Device Drivers have no red error marks on them." That does not mean they do not have any problems there may. may still be bugs in their code.  If both CS3 and CC 2017 do not open  Make sure you have the latest Display device driver available from the manufacture's web site installed for your adapter.

                  • 6. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                    Murray Groat Level 1

                    Hi JJMack,

                     

                    Yes I got YES when I selected 'Shift+Ctrl+Alt' at opening. Clicked it, but Error message popped up as before. Closed it. Re-opened Pshop and still the dreaded ERROR message as before.

                    part001a.jpg

                    part001b.jpg

                    part001c.jpg

                     

                    I may have uninstalled MACROMEDIA PROJECTOR at some point. Maybe that.

                     

                    Also seems IAStorDataSvc stopped working also.

                     

                    Does this help?

                    • 7. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                      JJMack Most Valuable Participant

                      If you look in the reliability history viewer for the First CS3 Crash and read some of the history prior to that crash you may be able to see what was changed. 

                      • 8. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                        Murray Groat Level 1

                        I linked screenshots of prior CS3 crashes in my last message. ^^

                         

                        I also had a program previously installed called DRIVER MANAGER. It was very helpful, when it worked. The company that owned it had eventually shut down (roughly a year ago'ish) and left me with a program that could not update or would never open again. I tried to remove it a while ago but maybe parts of it lingers on my pc. I go back in my history and it errors alot. It seems to search online automatically.

                         

                        Just a thought.

                         

                        DriverManagerProgramRecent.jpg

                         

                        Btw I updated the DISPLAY DEVICE DRIVER/ADAPTER and it said it was up to date.

                        • 9. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                          JJMack Most Valuable Participant

                          What did the history viewer show was updated prior the your first CS3 crash.

                           

                          Also if you can in CC 2017 program folder there should be a Program named SNIFFER open a commant prompt and run that program.

                          Post what it displays here.

                           

                          C:\Program Files\Adobe\Adobe Photoshop CC 2017>sniffer

                          Tester="Photoshop"

                          snifferStart="2017-06-16_23:10:14"

                          AIFCoreInitialized=1

                          AIFOGLInitialized=1

                          OGLContextCreated=1

                          NumGLGPUs=1

                          glgpu[0].GLVersion="4.1"

                          glgpu[0].IsIntegratedGLGPU=0

                          glgpu[0].GLMemoryMB=2048

                          glgpu[0].GLName="NVIDIA Quadro 4000"

                          glgpu[0].GLVendor="NVIDIA Corporation"

                          glgpu[0].GLVendorID=4318

                          glgpu[0].GLDriverVersion="21.21.13.7735"

                          glgpu[0].GLRectTextureSize=16384

                          glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"

                          glgpu[0].GLRendererID=1757

                          glgpu[0].HasGLNPOTSupport=1

                          glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db3 5200ede2a85a\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2 db35200ede2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_

                          dispwi.inf_amd64_2db35200ede2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository \nv_dispwi.inf_amd64_2db35200ede2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileReposi tory\nv_dispwi.inf_amd64_2db35200ede2a85a\nvd3dum,C:\WINDOWS\System32\Driver

                          Store\FileRepository\nv_dispwi.inf_amd64_2db35200ede2a85a\nvwgf2um,C:\WINDOWS\System32\Dri verStore\FileRepository\nv_dispwi.inf_amd64_2db35200ede2a85a\nvwgf2um,C:\WINDOWS\System32\ DriverStore\FileRepository\nv_dispwi.inf_amd64_2db35200ede2a85a\nvwgf2um"

                          glgpu[0].GLDriverDate="20170501000000.000000-000"

                          glgpu[0].CanCompileProgramGLSL=1

                          glgpu[0].GLFrameBufferOK=1

                          gputag.GL_SHADING_LANGUAGE_VERSION=35724

                          glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

                          gputag.GL_FRAGMENT_PROGRAM_ARB=34820

                          gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

                          glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

                          gputag.GL_MAX_TEXTURE_UNITS=34018

                          glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                          gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

                          glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                          gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

                          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                          gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

                          glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                          gputag.GL_MAX_DRAW_BUFFERS=34852

                          glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                          gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

                          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                          gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

                          glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                          gputag.GL_MAX_VARYING_FLOATS=35659

                          glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                          gputag.GL_MAX_VERTEX_ATTRIBS=34921

                          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                          gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69

                          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                          gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27

                          glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                          gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70

                          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                          gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28

                          glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                          gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81

                          glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                          gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58

                          glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                          gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53

                          glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                          gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37

                          glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                          gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68

                          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                          gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47

                          glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                          NumCLGPUs=1

                          clgpu[0].CLPlatformVersion="1.2"

                          clgpu[0].CLDeviceVersion="1.1 CUDA"

                          clgpu[0].IsIntegratedCLGPU=0

                          clgpu[0].CLMemoryMB=2048

                          clgpu[0].CLName="Quadro 4000"

                          clgpu[0].CLVendor="NVIDIA Corporation"

                          clgpu[0].CLVendorID=4318

                          clgpu[0].CLDriverVersion="377.35"

                          clgpu[0].CUDASupported=1

                          clgpu[0].CUDAVersion="8.0.0"

                          clgpu[0].CLBandwidth=7.47914e+10

                          clgpu[0].CLCompute=191.663

                          NumNativeGPUs=0

                          snifferEnd="2017-06-16_23:10:17"

                           

                           

                          C:\Program Files\Adobe\Adobe Photoshop CC 2017>

                          • 10. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                            Murray Groat Level 1

                            Are these the history events (screenshots) that you need to see that happened before CS3 started crashing?

                            03062017_prior.jpg

                            04062017_prior.jpg

                            Also I have found the SNIFFER.exe file and I can open the Command Prompt ok, but I am useless on what you need me to do so far. I am not very puter clever. Sorry. Even if i double click the SNIFFER.exe, the Command Prompt pops up for a second flashing code then closes. No way to copy'n'paste it for you to see. Please help, I am a noob at this.

                            • 11. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                              terris86415680 Adobe Community Professional

                              I think you should be looking at your hard disk. Photoshop cannot trigger crashes in low level system hardware-according to Adobe . Graphics cards can crash but that's generally a bug in the driver not Photoshop. IAStorDataMgrSvc is an Intel driver involved in controlling your hard disk(s) and should be stable. Are you using a RAID? I'm wondering if something is wrong there?

                              • 12. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                Murray Groat Level 1

                                Hi Terri,

                                 

                                As far as I know I do not have RAID on my computer. Your mention of it is the first I have heard of it. I did a START search for RAID. Nothing. Sorry, but thanks.

                                 

                                Best regards.

                                • 13. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                  JJMack Most Valuable Participant

                                  https://forums.adobe.com/people/Murray+Groat  wrote

                                   

                                  Are these the history events (screenshots) that you need to see that happened before CS3 started crashing?

                                   

                                  Also I have found the SNIFFER.exe file and I can open the Command Prompt ok, but I am useless on what you need me to do so far. I am not very puter clever. Sorry. Even if i double click the SNIFFER.exe, the Command Prompt pops up for a second flashing code then closes. No way to copy'n'paste it for you to see. Please help, I am a noob at this.

                                  Your only showing critical event on a single day  You need to look at all event that took place prior to your first failure to see what changed  What was update, remover, installed etc. They are not critical events.

                                   

                                  To run the sniffer you need to open a command prompt and fun it from there,  You have to CD to Photoshop's  folder of enter the command path in quotes if you double click on it you may see a flash on you display you will not see sniffer's output. The command is

                                  "C:\Program Files\Adobe\Adobe Photoshop CC 2017\sniffer"

                                  Capture.jpg

                                  • 14. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                    Murray Groat Level 1

                                    Hi JJMack,

                                     

                                    As per what you said about PRIOR things...

                                     

                                    - 'What was update, remover, installed etc. They are not critical events.',

                                     

                                    do you want me to screenshot the 'problem details' info for 'each error' mentioned the day before my first CS3 error? Please bare with me, I am not a pc boffin. Sorry.

                                     

                                     

                                    And here is the SNIFFER code you asked for via the Command Prompt:

                                     

                                    Microsoft Windows [Version 6.1.7601]

                                    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

                                     

                                     

                                    C:\Users\Murray>"C:\Program Files\Adobe\Adobe Photoshop CC 2017\sniffer"

                                    Tester="Photoshop"

                                    snifferStart="2017-06-17_17:08:37"

                                    AIFCoreInitialized=1

                                    AIFOGLInitialized=1

                                    OGLContextCreated=1

                                    NumGLGPUs=1

                                    glgpu[0].GLVersion="2.1"

                                    glgpu[0].IsIntegratedGLGPU=0

                                    glgpu[0].GLMemoryMB=3803

                                    glgpu[0].GLName="Intel(R) HD Graphics"

                                    glgpu[0].GLVendor="Intel"

                                    glgpu[0].GLVendorID=32902

                                    glgpu[0].GLDriverVersion="8.15.10.2993"

                                    glgpu[0].GLRectTextureSize=8192

                                    glgpu[0].GLRenderer="Intel(R) HD Graphics"

                                    glgpu[0].GLRendererID=70

                                    glgpu[0].HasGLNPOTSupport=1

                                    glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32"

                                    glgpu[0].GLDriverDate="20130130000000.000000-000"

                                    glgpu[0].CanCompileProgramGLSL=1

                                    glgpu[0].GLFrameBufferOK=1

                                    gputag.GL_SHADING_LANGUAGE_VERSION=35724

                                    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20  - Intel Build 8.15.10.2

                                    993"

                                    gputag.GL_FRAGMENT_PROGRAM_ARB=34820

                                    gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

                                    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_

                                    ARB]=[1447]

                                    gputag.GL_MAX_TEXTURE_UNITS=34018

                                    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                                    gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

                                    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

                                    gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

                                    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                                    gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

                                    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                                    gputag.GL_MAX_DRAW_BUFFERS=34852

                                    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                                    gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

                                    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

                                    gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

                                    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

                                    gputag.GL_MAX_VARYING_FLOATS=35659

                                    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

                                    gputag.GL_MAX_VERTEX_ATTRIBS=34921

                                    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                                    gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69

                                    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                                    gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27

                                    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                                    gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70

                                    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                                    gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28

                                    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                                    gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81

                                    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                                    gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58

                                    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                                    gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53

                                    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                                    gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37

                                    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                                    gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68

                                    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                                    gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47

                                    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                                    NumNativeGPUs=0

                                    snifferEnd="2017-06-17_17:08:37"

                                     

                                     

                                    C:\Users\Murray>

                                    • 15. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                      JJMack Most Valuable Participant

                                      No you look at the events Your Display device driver is 4 year old you should be able to fine a newer diver to install the would be better for cc 2017.

                                       

                                      glgpu[0].GLMemoryMB=3803

                                      glgpu[0].GLName="Intel(R) HD Graphics"

                                      glgpu[0].GLVendor="Intel"

                                      glgpu[0].GLVendorID=32902

                                      glgpu[0].GLDriverVersion="8.15.10.2993"

                                      glgpu[0].GLRectTextureSize=8192

                                      glgpu[0].GLRenderer="Intel(R) HD Graphics"

                                      glgpu[0].GLRendererID=70

                                      glgpu[0].HasGLNPOTSupport=1

                                      glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32"

                                      glgpu[0].GLDriverDate="20130130000000.000000-000"

                                      • 16. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                        Murray Groat Level 1

                                        I opened DEVICE MANAGER...

                                         

                                        01DeviceManager.jpg

                                        then....

                                        02UpdateDriverSoftware.jpg

                                        Searched, and...

                                        03DisplayDriverUpDateFine.jpg

                                        So for whatever reason the driver is fine.

                                        I tried to open Pshop CC 2017 and it is still errors as before.

                                        Have I done this correctly? Sorry if this is doing your head in, as much as me.

                                        • 17. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                          terris86415680 Adobe Community Professional

                                          No Murray, you need to visit the Intel website-that Windows dialog rarely finds new drivers. It helps if you know the exact chipset your graphics system uses, but Intel has a tool on their website that is supposed to analyse your computer and work out the drivers you need. The link is below.

                                          Drivers & Software

                                          intel.png

                                          • 18. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                            JJMack Most Valuable Participant

                                            Do not use Microsoft Windows Device manager to check for newer display driver for your Intel graphics HD model.  Find out the model HD Graphics that is in your PC and the go to Intel's web site and check what the latest device driver version they have for your your HD model for use with your Windows 7 system make sure you have their latest one installed,

                                            • 19. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                              Murray Groat Level 1

                                              Thanks Terri,

                                               

                                              Running the Intel Driver software now. It's taking it's time in a download queue.

                                              • 20. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                Murray Groat Level 1

                                                Hi JJMack,

                                                 

                                                I am running the Intel Driver software now, from the URL that Terri just linked me too.

                                                It's taking it's time in a download queue.

                                                • 21. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                  Murray Groat Level 1

                                                  While I am waiting on the Intel Driver software/website to do it's thing, here are the prior installs the day before Pshop CS3 started crashing. I think this is what you requested...

                                                   

                                                  01WacVirtHidDriver.jpg

                                                  02HIDCompDevice.jpg

                                                  03HIDCompDevice.jpg

                                                  04WacomMouse.jpg

                                                  05HIDCompDevice.jpg

                                                  06WacomMouse.jpg

                                                  07VirtKeybrdDriver.jpg

                                                  08VirtKeybrdInterface.jpg

                                                  09HIDCompConsumContDevice.jpg

                                                  10HIDKeybrdDevice.jpg

                                                  11VirtKeybrdInterface.jpg

                                                   

                                                  Hope these help.

                                                  • 22. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                    Murray Groat Level 1

                                                    Hi Terri,

                                                     

                                                    I got the driver download. Installed it. Deleted download files as stated in info. Restarted. A Command Prompt window popped up containing info that driver was installed. Windows opened slowly. Ran Photoshop CC 2017 and CS3. Still errors and not opening as before.

                                                     

                                                    Btw here is my system info of my DISPLAY info. Hope it is of some help....

                                                     

                                                    DisplayDriverInfo.jpg

                                                    • 23. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                      Murray Groat Level 1

                                                      Hi JJMack,

                                                       

                                                      My CS3 opened ok a few days ago. I was happy for a few minutes.

                                                      My Wacom Driver had an error. My wacom software did not install properly so I re-installed my Wacom Driver from the WACOM website.

                                                      I restarted my pc, then opened my CS3. Sadly it has gone back to the initial ERROR message.

                                                       

                                                      I am thinking of chucking in Photoshop painting/drawing. I am not a technical person with pc's. I am just an artist.

                                                      • 24. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                        JJMack Most Valuable Participant

                                                        I would think a program design as a drawing and Paint application from the ground up would be more appropriate for an artiest for they would have tools designed for creating works of art. Where and Image processor will have tools better suited for a darkroom. Though Photoshop brush engine is quite powerful and sypports pens.

                                                        • 25. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                          Murray Groat Level 1

                                                          I have been using Photoshop since the early 90's, and began painting with it about 9 years ago with the use of my Wacom tablet/grip pen.

                                                           

                                                          My recent artwork -> http://muzski.deviantart.com/gallery/32544750/PAINTINGS

                                                           

                                                          The thing is, I have never had a major tech issue with Photoshop ever. Only needed to delete the preference file a few times maybe, but nothing too crazy. I always found it a very sturdy and robust program, that I could rely on. Shame this happened now. It places doubt in my head of software reliability. It's just so frustrating that I am not techy-minded to solve this. :-(

                                                          • 26. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                            terris86415680 Adobe Community Professional

                                                            Hi Murray,

                                                            can you confirm you have run the Adobe Cleanup Tool? You mention it in connection with 'temp' files but it does far more than that and should remove the applications. Also what happens when you disconnect the Wacom tablet from the computer and just use the trackpad or mouse? Is there an error code displayed when the problem occurs.

                                                             

                                                            This is what we mean by the cleanup tool

                                                            Use the Creative Cloud Cleaner Tool to solve installation problems

                                                            • 27. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                              Murray Groat Level 1

                                                              Hi Terri

                                                               

                                                              I have not used the 'Adobe Cleanup Tool', that you mentioned. Is that a part of Photoshop CC 2017 (btw my 6 day trial version has ran out of time)? And where do I get access to 'Adobe Cleanup Tool'?

                                                              I was cleaning up temp files a while ago by using CCleaner (by Piriform), before I contacted the Adobe help forum. A few art friends that use Photoshop, recommended it. It has not made any difference that I have noticed.

                                                              So are you saying, I can still run Adobe Cleanup Tool, although CC2017 trial version has ended? And should I remove 'Applications'? Which, please?

                                                               

                                                              And I also installed 2012 Wacom drivers for my Intuos3 pen tablet, hours ago, this morning. As you just suggested I disconnected my Wacom tablet. No error code appeared for it. I plugged in a simple/normal mouse. Still no error code.

                                                               

                                                              Also, thanks for still helping me out. I have been pretty stressed about this and I really appreciate help from a boffin/wise person, etc. like your good self.

                                                              • 28. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                terris86415680 Adobe Community Professional

                                                                Hi Murray,

                                                                just use the link I posted above

                                                                Use the Creative Cloud Cleaner Tool to solve installation problems

                                                                 

                                                                The download link for the program is slightly hidden so I've marked it in the graphic below, it's number 6 bullet point

                                                                cut.png

                                                                The tool will cleanup most Adobe apps going back to CS3. It's best to just read the instructions, but basically you need to remove through Control Panel CS3 and CC2017 and restart your computer. Then right click on the CCCleaner executable you downloaded from the link and select run as Admin and it will remove anything from the original programs that the Windows uninstaller missed. Once it finishes restart the computer again and try to install CS3 'only' See if it will now start.

                                                                • 29. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                  Murray Groat Level 1

                                                                  Sorry, this happened after all that you instructed me to do...

                                                                  Crash.jpg

                                                                  I am stumped. What do you think, Terri?

                                                                  • 30. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                    JJMack Most Valuable Participant

                                                                    Is that Crash the same as before what does the crash report show?

                                                                    • 31. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                      Murray Groat Level 1

                                                                      Yes it is the same crash as before, JJMack. (See Crash report below)

                                                                       

                                                                      PshopCrashReport.jpg

                                                                      • 32. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                        JJMack Most Valuable Participant

                                                                        NTDLL failing usually means some system service crashed are you having windows issues with anything else beside CS3?   See of you can replace NTDLL.DLL with a very old backup copy.  Do a Google search "What is NTDLL.DLL" read some about NTDLL....

                                                                        • 33. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                          Murray Groat Level 1

                                                                          I am only having the issues with Photoshop CS3, as far as I know.

                                                                          I done a search and found 107 NTDLL.dll files on my pc. Good grief. There are alot of them.

                                                                           

                                                                          I have some old 'system image', 'recovery', 'repair' backup discs which I made in 2011. Will they help?

                                                                           

                                                                          I found some info on NTDLL.dll files on the net here...

                                                                          How to Fix Ntdll.dll Errors in [Windows 10, 8, 7, Vista and XP

                                                                          This looks quite scarey to get wrong.

                                                                          • 34. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                            terris86415680 Adobe Community Professional

                                                                            I am wondering if you have a driver mismatch somewhere. This type of error would be consistent with having a 32 bit device driver when you need 64bit. If you can, uninstall the software for your imaging device which may be a scanner or a camera, also your printer and the Wacom tablet . Then restart the computer.

                                                                            • 35. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                              Murray Groat Level 1

                                                                              Hi Terri,

                                                                               

                                                                              In the PROGRAM UNINSTALL control panel I uninstalled WACOM TABLET, PEN TABLET, 32bit TABLET, 64bit TABLET, TABLET IE, and TABLET FIREFOX. Basically everything relating to my tablet or wacom. These may be conflicting. I do not have a scanner or printer. There is a built in webcam.

                                                                              I restarted my pc.

                                                                              I opened Photoshop CS3, and it OPENED without that error code and crashing like before. Hurrah.

                                                                              PshopCS3Open.jpg

                                                                              But I am worried which WACOM software to upload back onto my pc now, that wont cause Photoshop CS3 to crash again.

                                                                              Should I trust one single WACOM software upload to be safe enough? Any idea's, Terri?

                                                                              • 36. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                                terris86415680 Adobe Community Professional

                                                                                that's great news Murray, at last some progress. It's late here so I'll reply in the morning, but JJ is good with Wacom problems and hopefully have a suggestion. To me it seems you just need a 64 bit driver.

                                                                                 

                                                                                Terri

                                                                                • 37. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                                  Murray Groat Level 1

                                                                                  Yup, finally progress. Thank you for your input, Terri, catch those zzzzzzz's. I await JJ's Wacom wisdom. I also noticed that I had a PEN TABLET folder in my start menu, with shortcuts that lead nowhere. Part of the delete ALL wacom rampage.

                                                                                   

                                                                                  Have a good sleep.

                                                                                  • 38. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                                    JJMack Most Valuable Participant

                                                                                    I can not tell you anything that I have not posted before.  I do not have CS3 installed I have CS2, CS6, CC, CC 20014, CC 2015, cc2015.5 and CC 2017.  I use Windows 10 Preview you use  Windows 7.  So are OS are different  and there are some differences   OLD Photoshop version supported Pen via WinTap  API and  new Version can use  WinTab   or Microsoft INK api.    I can not remember if window 7 had Microsoft INK API it may.

                                                                                     

                                                                                    Your CS3 will only use Wintab Api s for pen support   CC 2017 may default to Microsoft INK if Windows 7 has it.  Wacom Tablet support will also default to INK api if Window 7 has them.

                                                                                     

                                                                                    If windows 7 has Microsoft INK  configure Wacom preferences that map your Pen for Photoshop preference un Check the "Use Windows INK" checkbox.  You can leave it checked for other applications.

                                                                                    Capture.jpg

                                                                                    In your User ID Photoshop CC 2017 preferences folder add a file:

                                                                                    "C:\Users\Your UserID\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\PSUserConfig.txt"

                                                                                    these two lines in it.

                                                                                    Capture.jpg

                                                                                    • 39. Re: Adobe Photoshop CS3 & CC 2017 (trial) has stopped working
                                                                                      Murray Groat Level 1

                                                                                      Hi JJMack,

                                                                                       

                                                                                      My Photoshop CS3 is working again, so I will stick with that. I will no longer use Photoshop CC 2017. If I had a better pc maybe.

                                                                                       

                                                                                      All I was worried about was what was the safest version of Wacom driver I should use with Photoshop CS3 and Windows 7 64bit. I do not have MICROSOFT INK on my pc.

                                                                                       

                                                                                      Before I went to bed last night I installed my original Wacom software from disc, but I found that the grip pen and the wacom mouse randomly stopped working and when I went to close a Photoshop file, in the area for typing the file name, the cursor flashed along of its own motion as if a keyboard button was held down. So I deleted the Wacom software. I am wondering if I should just buy a newer tablet. Any ideas?

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