Afternoon Everyone, I have a question regarding sending files from Adobe Draw from my Samsung Galaxy Note 2 Tablet to my laptop. Is anyone receiving messages that say ".draw files are now an unknown format and cannot be opened"? I am trying to transfer final illustrations to Adobe Illustrator CC. I have been able to do it up until this week. Anyone experiencing the same thing and have suggestions or a resolution?
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I'm guessing you're using version 3.2.49 of Draw for Android. In that version (which wasn't released very long ago), the Draw-to-Ai workflow was broken as a result of a change in model specifications.
The Draw team actually released an update (v3.2.54) with a fix last Thursday. It should show up for you in the PlayStore. And the app should work as expected as soon as you install it.
Please let me know how things are going. My apologies about the disruption to your work.
Thank you. The update resolved the issue.
Thanks for letting me know Tanya.