Try View > GPU Preview
Or check the Preferences > GPU acceleration
Thank you for the response!
I have already tried both of those things though
When did you last restart the computer?
I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you need further assistance with it.
1 person found this helpful
i only got mine to work deleting preferences
I have the same problem. It is document specific as well and just happens randomly while I am working on something. I can close and re-open the document and the problem will persist, but if I start a new blank file the scrubby zoom will work fine. It is driving me crazy.
Thanks for the information. I would request you to please share some more information like:
Operating System (Exact Version of Windows or MAC)
Version of Illustrator
Graphics Card your system has and when it was updated last time?
Where are files are saved(System folder or some shared or external drive)? How does the file work if you copy paste it to desktop and open directly from the desktop?
Also, please try to reset preferences to defaults and check how it works? ( How to set preferences in Illustrator )
Please update the discussion if the issue is resolved or if you have any further query.
This solved the problem for me. Had to select "Preview on CPU" and then reselect "Preview on GPU".